Summary
Overview
Work History
Education
Skills
Timeline
Manager

Wen He

Chirnside Park,VIC

Summary

A seasoned Manager at W Nails & Beauty, I excel in steering salon operations towards excellence. With a knack for customer service and team leadership, I've successfully enhanced client retention and staff proficiency. My strategic approach to marketing and inventory management, coupled with a commitment to industry standards, has significantly boosted salon performance.

Overview

4
4
years of professional experience

Work History

Manager

W Nails & Beauty
04.2020 - 04.2024

Manage the day-to-day operations of the salon.

Oversee the work of other salon staff, such as nail technicians and beauty therapist and other salon staff.

Ensure that the salon is clean, organized, and well - maintained.

Develop and implement marketing strategies to attract new clients and retain existing ones.

Manage the salon's inventory of supplies and products.

Handle customer complaints and resolve any issues that arise.

Train new staff members and provide ongoing training and development for existing staff.

Monitor and manage the salon's finances.

Stay up-to-date with industry trends and new products and services

Ensure that the salon complies with all health and safety regulations.

Education

Bachelor - Human Resources Management

Napier University
Edinburgh, UK
09.2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

W Nails & Beauty
04.2020 - 04.2024

Bachelor - Human Resources Management

Napier University
Wen He