Wen-Hsuan Chuang
Melbourne
Summary
Dynamic Store Manager with a proven track record at Milksha Australia, excelling in customer service and problem-solving. Enhanced customer satisfaction through proactive communication and effective inventory management. Recognized for fostering a positive team environment and achieving sales targets, demonstrating strong multitasking abilities and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Store Manager
Milksha Australia
09.2019 - 07.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Christmas Casual Retail Assistant
Gucci
11.2024 - 01.2025
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
Education
Bachelor - Hotel Management
Swiss Hotel Management School
Montreux, Switzerland02-2017
High School Diploma -
Riccarton High School
Christchurch, New Zealand11-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Christmas Casual Retail Assistant
Gucci
11.2024 - 01.2025
Store Manager
Milksha Australia
09.2019 - 07.2025
Bachelor - Hotel Management
Swiss Hotel Management School
High School Diploma -
Riccarton High School