Summary
Overview
Work History
Education
Skills
Timeline
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Wen-Hsuan Chuang

Melbourne

Summary

Dynamic Store Manager with a proven track record at Milksha Australia, excelling in customer service and problem-solving. Enhanced customer satisfaction through proactive communication and effective inventory management. Recognized for fostering a positive team environment and achieving sales targets, demonstrating strong multitasking abilities and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Store Manager

Milksha Australia
09.2019 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Christmas Casual Retail Assistant

Gucci
11.2024 - 01.2025
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.

Education

Bachelor - Hotel Management

Swiss Hotel Management School
Montreux, Switzerland
02-2017

High School Diploma -

Riccarton High School
Christchurch, New Zealand
11-2013

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Christmas Casual Retail Assistant

Gucci
11.2024 - 01.2025

Store Manager

Milksha Australia
09.2019 - 07.2025

Bachelor - Hotel Management

Swiss Hotel Management School

High School Diploma -

Riccarton High School
Wen-Hsuan Chuang