Wen Lee
Melbourne,VIC
Summary
Acquired a diverse set of skills and experiences especially in operations, sales, account management, and marketing from 6 years of different industry experiences. Have consistently demonstrated commitment to achieving goals with a positive mindset and offer a unique perspective to any role.
Overview
10
10
years of professional experience
Work History
Sales and Operation Advisor
Tesla
01.2021 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Identified areas for improvement, analyze data and processes, and develop strategies for optimizing operations.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Exceeding KPIS: Contributed to the achievement of monthly sales and delivery goals by meeting and exceeding individual sales and KPI targets
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Digital Marketing Specialist
Glo Patch
06.2023 - Current
- Enhanced user experience on the company website through strategic design updates and content improvements.
- Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
- Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.
- Increased website traffic through comprehensive SEO strategies, including keyword optimization and backlink development.
- Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
Digital Marketing Intern
Tag Direct
01.2021 - 06.2021
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Trend Analysis: Analyzed trends in social media posts and follower behavior to maximize views and ensure content relevance
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Increased website traffic by optimizing social media posts with relevant keywords, hashtags, and links.
Ride Instructor
Bodhi and Ride
01.2018 - 01.2023
- Demonstrated commitment to continuous improvement through active participation in professional development, sharing gained insights with the team.
- Cultivated positive relationships with participants by interacting with the group during fitness classes
- Motivated clients to achieve their personal fitness goals through developing and modifying routines
- Maintained excellent numbers of attendance from clients (90% capacity filled each class)
- Increased overall park efficiency by proactively identifying areas for improvement within ride operations processes.
Sales associate
Le Creuset
01.2020 - 01.2021
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction
- Happily guided customer through the process of successfully finding their ideal product
- Recommend appropriate purchases, upselling, handling complaints, operating cash registers and managing inventory.
Digital Content Creator
Bodhi and Ride
01.2020 - 01.2021
- Produced high-quality video content that effectively communicated brand messaging and increased viewership.
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Produced entertaining & educational material on social media channels
- Applied current editing and photography trends to tell great stories
- Analyzed performance metrics of digital content, identifying areas for improvement and adjusting strategies accordingly.
Membership Coordinator
Bodhi and Ride
01.2019 - 01.2020
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained membership database, ensuring that all information was current and accurate
- Assisted with member communication activities
- Developing and implementing strategies to recruit new members.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
FOH Supervisor
Papparich
01.2015 - 01.2019
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supervised restocking of inventories Prepared beverages and filling food orders for customers
- Worked under pressure and multitask by making different sorts of drinks and managing the stocks every week
Education
Bachelor of Arts - Business
RMIT
Melbourne01.2021
Skills
- Sales/ Account Management
- Detail Oriented
- Data Management
- Social Media Marketing
- Video Editing
- Social media tools
- Content Creation
- Email marketing campaigns
- Google Business Suite
- Customer Relationship Management (CRM)
- Customer Engagement
References
- Hope Aslanis, +61481159643, Co Worker at Tesla
- Andrew Ngoun, +61430473353, Senior advisor at Tesla
- Michaela Fellner, +61406563099, Manager at Bodhi and Ride
- Jian Hui Lee, +61434049464, Manager at Papparich
Languages
Chinese (Mandarin)
Professional Working
Timeline
Digital Marketing Specialist
Glo Patch
06.2023 - Current
Digital Marketing Intern
Tag Direct
01.2021 - 06.2021
Sales and Operation Advisor
Tesla
01.2021 - Current
Sales associate
Le Creuset
01.2020 - 01.2021
Digital Content Creator
Bodhi and Ride
01.2020 - 01.2021
Membership Coordinator
Bodhi and Ride
01.2019 - 01.2020
Ride Instructor
Bodhi and Ride
01.2018 - 01.2023
FOH Supervisor
Papparich
01.2015 - 01.2019
Bachelor of Arts - Business
RMIT
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