WEN-YI KO
Melbourne,VIC
Summary
- Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients.
- Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Tainan Hotel
07.2020 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash/credit card/online transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Assistant
Shin Kong Mitsukoshi Department Store
10.2017 - 05.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Waitress
Italian Restaurant
04.2019 - 06.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
MBA - Marketing
07.2024
Bachelor of Education - Teaching English As A Second Language (ESL)
06.2021
Skills
- Billing and Payment Processing
- Correspondence and Office Documents
- Customer and Client Relations
- Reception Desk Management
- Resident/Costumers Satisfaction
- Making Appointments
- Business Correspondence
- Digital File Transmission
- Appointment Booking
- Visitor Check-In
Additional Information
Hi, my name is Wen-Yi Ko please feel free to call me Noah. I come from Taiwan hence I speak both Chinese and English. I had some working experience of Front Desk Receptionist, Sales Assistant, and Waitress for years before I came to Australia. I've always keened to learn new skills and dedicated to teamwork, communicating and cooperating with people.
I am currently studying Master of Marketing and have learned sufficient knowledge and skills in marketing (eg. B2B marketing, marketing research, market management) that I am confident that I will contribute to your business. Please contact me without any hesitation. Thank you:)!
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Japanese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist - Tainan Hotel
07.2020 - 05.2022
Waitress - Italian Restaurant
04.2019 - 06.2019
Sales Assistant - Shin Kong Mitsukoshi Department Store
10.2017 - 05.2019
University of Melbourne - MBA, Marketing
Providence University - Bachelor of Education, Teaching English As A Second Language (ESL)
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