WEN ZHOU
Canning Vale,WA
Summary
In university, I studied Nursing. I worked in Shanghai for 5 years as a medical journalist and project manager after graduation. I traveled to Australia and mainly worked as a bartender and barista for the last 5 years, and my current job is in the BHP group as a utility worker. I'm a motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Barista and Bartender
Hospitality Industry
Bulgarra, WA
06.2018 - 06.2022
- Complied with standards for merchandising, stocking and storing product.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared eye-catching, creative latte art to please customers.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Journalist Manager
Shanghai Meisi Medical Technology Co.Ltd
Shanghai, China
06.2012 - 06.2018
- Responsible for interviewing the prestigious doctors all over China .
- Writing articles, updating website and publication;
- Collaborated with team members to achieve target results. such as the magazine and website marketing;
- Participated in team-building activities to enhance working relationships.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintained excellent attendance record, consistently arriving to work on time.
Nursing Intern
Xiaogan First-people Hospital
Hubei, China
06.2011 - 07.2012
- Responsible for the nursing work in different department.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating and daily hygiene tasks.
- Recorded vital signs and intake and output of patients and documented information in Internet.
- Utilized wheelchairs and hospital beds to transfer patients from room to X-ray or lab.
- Collected, labeled and transported specimens to prepare for laboratory testing.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds or signs of trauma.
- Supported nursing staff by identifying and reporting changes in patient condition, evaluating safety concerns and assisting with different treatment procedures.
- Communicated with patients to ascertain feelings and need for assistance or social and emotional support.
- Interviewed patients to obtain medical and biometric information and provide physicians with data necessary to develop plans of care.
- Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
- Applied clean dressings, slings, stockings and support bandages to protect patient wounds and prevent infections.
- Educated family members and caregivers on patient care instructions.
Education
Bachelor of Science - Nursing Practice
Hubei University of Science And Technology
Xianning, Hubei 05.2008 - 05.2012
Skills
Disease and chronic condition knowledge
Certification
Nursing work certification from China
Timeline
Hospitality management in Australia
11-2021
Driver license in Australia
09-2021
RSA in Australia
07-2019
White card in Australia
07-2019
Barista and Bartender
Hospitality Industry
06.2018 - 06.2022
Nursing work certification from China
03-2018
Journalist Manager
Shanghai Meisi Medical Technology Co.Ltd
06.2012 - 06.2018
Nursing Intern
Xiaogan First-people Hospital
06.2011 - 07.2012
Bachelor of Science - Nursing Practice
Hubei University of Science And Technology
05.2008 - 05.2012
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