WENCHI LIAO
Dulwich Hill,NSW
Summary
Seeking a position with a well-established company in aviation industry where I can maximize my customer service skills.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
REX
02.2024 - Current
Check-in agent
Dnata
02.2023 - 01.2024
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Education
BACHELOR OF French -
TAMKANG university (TAIWAN)
DIPLOMA OF BEAUTY THERAPY -
BAXTER INSTITUTE (MELBOURNE)
Skills
- Strong sales and negotiation skills
- Excellent written and oral communication skills
- Proficient in Microsoft Office Suite
- Knowledge of Sabre, Amadeus and Angel lite systems
- Provide excellent customer service and handle post –sales inquiries
Communication Skills
I am confident that I am a great match for this position and I can also use my skills, experience and attributes to help reach your goals:
I have many years of experience working in the customer service role, I am diligent and disciplined, and I strive to deliver quality work in most situations.
I have strong written and verbal communication, and I am able to work tight deadlines.
I have general understanding of airline operations, and ability to work under pressure and in a team environment.
References
Available upon request
Timeline
Customer Service Officer
REX
02.2024 - Current
Check-in agent
Dnata
02.2023 - 01.2024
BACHELOR OF French -
TAMKANG university (TAIWAN)
DIPLOMA OF BEAUTY THERAPY -
BAXTER INSTITUTE (MELBOURNE)
Similar Profiles
Jun ParkJun Park
Domestic Electrical Apprentice at RexDomestic Electrical Apprentice at Rex
Elliot BromleyElliot Bromley
Aircraft Dispatcher at REXAircraft Dispatcher at REX
Neisy Borges NoaNeisy Borges Noa
Car Rental Agent at RexCar Rental Agent at Rex
Marshall ThompsonMarshall Thompson
Baggage Handler at REXBaggage Handler at REX
Chantelle Faustina ShaleenChantelle Faustina Shaleen
Service Advisor at Stewart Toyota RockdaleService Advisor at Stewart Toyota Rockdale