Wendell French
Campbelltown,NSW
Summary
Highly energetic and personable bartender with 1 yr experience. I’m a professional individual with a rich background in customer relations, specifically in main customer service roles. Excellent at building rapport with diverse crowds and managing 100+ guests while delivering fast service. Eager to leverage a passion for bartending and a people first mindset to deliver memorable customer experiences.
Overview
12
12
years of professional experience
Work History
Front of House / Bar Employee
M&L Catering Appin Hotel Bistro
Appin , NSW
01.2025 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Managed seating arrangements to optimize restaurant flow and efficiency.
- Assisted in menu presentation to inform guests about food options.
- Handled cash transactions accurately during busy service periods.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Trained new staff on customer service protocols and operational procedures.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Answered phone calls, took reservations, and answered inquiries.
- Technical mixology
- Inventory management
- High volume speed
- Completed day-to-day duties accurately and efficiently.
Artist
Numerous Employers
11.2018 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Engaged regularly with potential clients and collaborators on social platforms.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Developed unique art pieces that garnered positive attention from critics and collectors, leading to increased sales and commissions.
- Curated several successful art shows, selecting and arranging pieces that spoke to diverse themes and audiences.
- Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
- Led collaborative mural projects in community spaces, fostering local engagement and beautifying urban areas.
Entertainment Host
Merivale Group
01.2020 - 12.2022
- Handled unexpected situations or changes gracefully, maintaining composure and professionalism under pressure.
- Assisted event managers in executing successful entertainment programs for increased attendee satisfaction.
- Hosted events for various audiences, demonstrating versatility.
- Managed stage performances, ensuring seamless transitions between acts and maintaining audience interest.
- Provided real-time updates on event proceedings through live commentary, keeping the audience informed and engaged throughout the show.
- Developed strong rapport with guests, creating a welcoming atmosphere and encouraging repeat attendance at future events.
- Boosted audience participation through engaging games and trivia segments during event breaks.
- Coordinated with technical staff to ensure smooth audio-visual operations during live events for an uninterrupted experience.
- Utilized improvisational skills when needed to keep the momentum going during unforeseen delays or interruptions in planned programming.
- Worked closely with event sponsors to incorporate their branding into on-stage announcements and promotions.
- Supported promotional campaigns prior to major events by conducting interviews with local media outlets and participating in publicity efforts.
- Conducted interviews with performers and special guests, providing unique insights and behind-the-scenes content for attendees.
- Promoted upcoming entertainment events through social media platforms, resulting in higher attendance rates.
- Maintained a professional demeanor while hosting high-profile events, representing the company brand positively.
- Adapted hosting style to accommodate diverse cultural backgrounds of event attendees, fostering an inclusive environment.
- Developed and maintained a strong social media presence, sharing event highlights and engaging with followers for increased brand awareness.
- Enhanced audience engagement by incorporating interactive activities during live events.
- Prepared thoroughly for each event by researching background information on featured artists or topics of discussion for informed conversations onstage.
- Received consistent positive feedback from clients regarding performance as an Entertainment Host, contributing to repeat business opportunities.
- Collaborated with event production team to design visually appealing stage setups for memorable experiences.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted guests and welcomed patrons in support of company service policy.
- Ran concession stand by preparing food and serving drinks for patrons.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Assisted with special events by working premieres, private screenings and charity events.
Radio Presenter
Gadigal Information Service
01.2018 - 12.2020
- Effectively managed time while handling simultaneous tasks.
- Strengthened station brand recognition with a consistent delivery of high-quality programming and targeted messaging.
- Emphasized listener interaction through call-ins, contests, and social media engagement, fostering a loyal community around the radio show.
- Delivered captivating on-air content by researching, planning, and producing tailored segments for diverse audiences.
- Created customized playlists that resonated with target demographics, contributing to higher listener retention rates.
- Improved team communication and collaboration through regular meetings, feedback sessions, and providing constructive criticism when needed.
- Conducted thorough pre-interview research to ensure engaging, informed conversations with guests on a wide range of topics.
- Maintained exceptional knowledge of current events and pop culture trends to provide relevant commentary during radio shows.
- Utilized exceptional verbal communication skills to convey information clearly while maintaining a conversational tone onair.
- Coordinated successful remote broadcasts for special events, ensuring seamless integration of technical equipment and logistical coordination with event staff.
- Assisted in various production tasks such as recording commercials or promos when needed by other departments within the station.
- Worked closely with sales teams to develop effective advertising campaigns that aligned with client goals while preserving the integrity of the radio show''s format.
- Increased audience size by implementing creative promotional strategies and leveraging cross-platform marketing.
- Developed strong relationships with guests and industry professionals, leading to exclusive interviews and increased credibility for the station.
- Provided valuable input during programming meetings, contributing to the station''s continuous improvement and long-term success.
- Collaborated with colleagues to create innovative programming ideas, resulting in positive feedback from listeners and advertisers.
- Led training sessions for new presenters at the station, sharing best practices in broadcasting techniques and on-air presentation skills.
- Enhanced listener engagement by incorporating interactive segments and social media updates into the radio show.
- Efficiently adapted to unexpected changes during live broadcasts without compromising show quality or professionalism.
- Upheld stringent FCC guidelines while presenting on-air content by staying informed about compliance requirements.
- Engaged listeners through social media platforms to increase station visibility.
- Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
- Attended promotional events to create station awareness and build listener reach.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Operated studio sound boards, desks and playout software for slick, professional broadcasts.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Announced ads, song switches, and breaking news segments for radio broadcasts.
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
- Facilitated live coverage of special events, promotions, and sports matches.
- Answered booth call line and took song suggestions or comments from listeners.
- Announced station programming information, schedules and station breaks.
- Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
- Researched topics for comment and discussion.
- Operated studio equipment and produced show advertisements.
- Interviewed show guests and moderated discussions.
- Answered listener calls regarding song requests, giveaways and commentary.
- Played music tracks from playlists provided by station management.
Admin Officer
The Burraga Foundation
11.2016 - 12.2017
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated daily tasks to boost overall productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Project Support Officer
The Burraga Foundation
07.2016 - 12.2017
- Conducted thorough reviews of project documents for fidelity to standards.
- Ensured seamless operational support for concurrent projects through effective administration.
- Performed data gathering and research to support sourcing and cross-functional projects.
- Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
- Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
- Assisted in risk management processes, proactively identifying potential issues and creating contingency plans accordingly.
- Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
- Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during the course of a project.
- Maintained and reviewed daily and weekly client reports.
- Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.
- Conducted post-project evaluations, analyzing outcomes to identify areas for improvement and lessons learned.
- Planned and coordinated scheduling and administrative tasks.
- Facilitated cross-functional collaboration, fostering a positive work environment for team members to excel in their respective roles.
- Compiled insightful progress reports for senior management that facilitated strategic decision-making based on real-time data analysis.
- Arranged internal meetings, provided supporting information and arranged catering.
- Served as a liaison between technical teams and clients to ensure clear understanding of expectations from both sides throughout the entire duration of the partnership.
- Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
Mcdonalds Crew Member
McDonald’s
06.2014 - 11.2015
- Assisted in various operational areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Education
Year 9 -
Airds High School
Campbelltown, NSWSkills
- Effective Team Cooperation
- Excellent team player
- Artistic flair
- Superb attention to detail
- Commission requests
- Client Engagement
- Social media promotion
- Visual storytelling
- Public speaking
- Photo editing
- Logo creation
- Project design
- Superior time management
- Networking skills
- Complex problem solver
- Microsoft Office Suite
- Marketing and promotion
- Email outreach
- Microsoft excel
- Adobe creative suite
- Microsoft 365
- Google workspace ( Google docs, drive & google sheets)
- Knowledge of operating systems (MacOS,
Windows, Linux) - Communication platforms (Skype, Slack,
Microsoft Teams) - Team management software (Jira, Trello)
- Cash handling
- Event coordination
- Effective communication
- Phone etiquette
- Mixology
- drink Knowledge
- Technical mixology
- Digital marketing
- Communication skills
Accomplishments
- Led the development of a new Goal Setting Tool Initiative and increased sales by 50%
- Mentored new hires, Increasing onboarding satisfaction rates by 15%
- Titled Miss First Nation Runner up in 2021
- Graced the Australian Fashion Week Runway as an Artist
- Published in VOGUE Aus after the Australian Fashion Week Runway
- Organised a successful Fundraising event
- Named 2019 broadcaster of the year
- Named 2019 Rising Star Programmer
- Listed as Young Indigenous Persons to look out for 2020
- Taken part in Many Campaigns as the face including, Instagram, WAW (we are warriors), Butterfly Foundation (Body Positivity)
- Curated events to create safe spaces for LGBTQI+ & First Nations Aboriginal community
- Recognized in Marie Claire for Modelling at Australian Fashion Week
Timeline
Front of House / Bar Employee
M&L Catering Appin Hotel Bistro
01.2025 - Current
Entertainment Host
Merivale Group
01.2020 - 12.2022
Artist
Numerous Employers
11.2018 - Current
Radio Presenter
Gadigal Information Service
01.2018 - 12.2020
Admin Officer
The Burraga Foundation
11.2016 - 12.2017
Project Support Officer
The Burraga Foundation
07.2016 - 12.2017
Mcdonalds Crew Member
McDonald’s
06.2014 - 11.2015
Year 9 -
Airds High School