Wendell French
Orange,NSW
Summary
Dynamic and professional individual with a rich background in customer relations, specifically as a Project & Admin Officer at The Burraga Foundation. Spearheaded various project initiatives and successfully improved client engagement. Renowned for artistic flair and superb attention to detail, excels in project development and effective team cooperation. Leveraging skills in Adobe Creative Suite and networking, significantly increased audience engagement, showcasing commitment to excellence and innovation.
Overview
10
10
years of professional experience
Work History
Artist
Numerous Employers
11.2018 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Engaged regularly with potential clients and collaborators on social platforms.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Developed unique art pieces that garnered positive attention from critics and collectors, leading to increased sales and commissions.
- Curated several successful art shows, selecting and arranging pieces that spoke to diverse themes and audiences.
- Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
- Led collaborative mural projects in community spaces, fostering local engagement and beautifying urban areas.
Admin Officer
The Burraga Foundation
11.2016 - 12.2017
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated daily tasks to boost overall productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Creative Producer
The Imperial Hotel
11.2022 - 11.2023
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Developed collaborative partnerships to ensure projects supported organizational aims.
- Spearheaded rebranding initiatives by developing comprehensive visual identity guidelines that unified company messaging across multiple touchpoints.
- Fostered long-term client relationships with attentive account management practices focused on understanding their unique needs and delivering tailored creative solutions.
- Established strong relationships with clients, ensuring clear communication of creative vision and objectives throughout project lifecycles.
- Elevated content quality, implementing rigorous editing and review cycles that ensured all materials met brand standards.
- Collaborated with marketing teams to develop cohesive strategies that amplified campaign reach and effectiveness.
- Coordinated with external agencies and freelancers, expanding creative team's capacity for high-volume projects.
- Developed and executed innovative project concepts, significantly increasing audience engagement and interaction.
- Delivered consistently exceptional results within tight deadlines, prioritizing tasks effectively under pressure.
- Ensured compliance with legal and regulatory standards, diligently reviewing all creative materials to mitigate risks.
- Streamlined production processes by implementing effective project management tools and methodologies.
Entertainment Host
Merivale Group
01.2020 - 12.2022
- Handled unexpected situations or changes gracefully, maintaining composure and professionalism under pressure.
- Assisted event managers in executing successful entertainment programs for increased attendee satisfaction.
- Hosted events for various audiences, demonstrating versatility.
- Managed stage performances, ensuring seamless transitions between acts and maintaining audience interest.
- Provided real-time updates on event proceedings through live commentary, keeping the audience informed and engaged throughout the show.
- Developed strong rapport with guests, creating a welcoming atmosphere and encouraging repeat attendance at future events.
- Boosted audience participation through engaging games and trivia segments during event breaks.
- Coordinated with technical staff to ensure smooth audio-visual operations during live events for an uninterrupted experience.
- Utilized improvisational skills when needed to keep the momentum going during unforeseen delays or interruptions in planned programming.
- Worked closely with event sponsors to incorporate their branding into on-stage announcements and promotions.
- Supported promotional campaigns prior to major events by conducting interviews with local media outlets and participating in publicity efforts.
- Conducted interviews with performers and special guests, providing unique insights and behind-the-scenes content for attendees.
- Promoted upcoming entertainment events through social media platforms, resulting in higher attendance rates.
- Maintained a professional demeanor while hosting high-profile events, representing the company brand positively.
- Adapted hosting style to accommodate diverse cultural backgrounds of event attendees, fostering an inclusive environment.
- Developed and maintained a strong social media presence, sharing event highlights and engaging with followers for increased brand awareness.
- Enhanced audience engagement by incorporating interactive activities during live events.
- Prepared thoroughly for each event by researching background information on featured artists or topics of discussion for informed conversations onstage.
- Received consistent positive feedback from clients regarding performance as an Entertainment Host, contributing to repeat business opportunities.
- Collaborated with event production team to design visually appealing stage setups for memorable experiences.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted guests and welcomed patrons in support of company service policy.
- Ran concession stand by preparing food and serving drinks for patrons.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Assisted with special events by working premieres, private screenings and charity events.
Radio Presenter
Gadigal Information Service
01.2018 - 12.2020
- Effectively managed time while handling simultaneous tasks.
- Strengthened station brand recognition with a consistent delivery of high-quality programming and targeted messaging.
- Emphasized listener interaction through call-ins, contests, and social media engagement, fostering a loyal community around the radio show.
- Delivered captivating on-air content by researching, planning, and producing tailored segments for diverse audiences.
- Created customized playlists that resonated with target demographics, contributing to higher listener retention rates.
- Improved team communication and collaboration through regular meetings, feedback sessions, and providing constructive criticism when needed.
- Conducted thorough pre-interview research to ensure engaging, informed conversations with guests on a wide range of topics.
- Maintained exceptional knowledge of current events and pop culture trends to provide relevant commentary during radio shows.
- Utilized exceptional verbal communication skills to convey information clearly while maintaining a conversational tone onair.
- Coordinated successful remote broadcasts for special events, ensuring seamless integration of technical equipment and logistical coordination with event staff.
- Assisted in various production tasks such as recording commercials or promos when needed by other departments within the station.
- Worked closely with sales teams to develop effective advertising campaigns that aligned with client goals while preserving the integrity of the radio show''s format.
- Increased audience size by implementing creative promotional strategies and leveraging cross-platform marketing.
- Developed strong relationships with guests and industry professionals, leading to exclusive interviews and increased credibility for the station.
- Provided valuable input during programming meetings, contributing to the station''s continuous improvement and long-term success.
- Collaborated with colleagues to create innovative programming ideas, resulting in positive feedback from listeners and advertisers.
- Led training sessions for new presenters at the station, sharing best practices in broadcasting techniques and on-air presentation skills.
- Enhanced listener engagement by incorporating interactive segments and social media updates into the radio show.
- Efficiently adapted to unexpected changes during live broadcasts without compromising show quality or professionalism.
- Upheld stringent FCC guidelines while presenting on-air content by staying informed about compliance requirements.
- Engaged listeners through social media platforms to increase station visibility.
- Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
- Attended promotional events to create station awareness and build listener reach.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Operated studio sound boards, desks and playout software for slick, professional broadcasts.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Announced ads, song switches, and breaking news segments for radio broadcasts.
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
- Facilitated live coverage of special events, promotions, and sports matches.
- Answered booth call line and took song suggestions or comments from listeners.
- Announced station programming information, schedules and station breaks.
- Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
- Researched topics for comment and discussion.
- Operated studio equipment and produced show advertisements.
- Interviewed show guests and moderated discussions.
- Answered listener calls regarding song requests, giveaways and commentary.
- Played music tracks from playlists provided by station management.
Project Support Officer
The Burraga Foundation
07.2016 - 12.2017
- Conducted thorough reviews of project documents for fidelity to standards.
- Ensured seamless operational support for concurrent projects through effective administration.
- Performed data gathering and research to support sourcing and cross-functional projects.
- Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
- Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
- Assisted in risk management processes, proactively identifying potential issues and creating contingency plans accordingly.
- Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
- Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during the course of a project.
- Maintained and reviewed daily and weekly client reports.
- Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.
- Conducted post-project evaluations, analyzing outcomes to identify areas for improvement and lessons learned.
- Planned and coordinated scheduling and administrative tasks.
- Facilitated cross-functional collaboration, fostering a positive work environment for team members to excel in their respective roles.
- Compiled insightful progress reports for senior management that facilitated strategic decision-making based on real-time data analysis.
- Arranged internal meetings, provided supporting information and arranged catering.
- Served as a liaison between technical teams and clients to ensure clear understanding of expectations from both sides throughout the entire duration of the partnership.
- Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
Mcdonalds Crew Member
McDonald’s
06.2014 - 11.2015
- Assisted in various operational areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Education
Year 9 -
Airds High School
Campbelltown, NSW2016
Skills
- Effective Team Cooperation
- Excellent team player
- Artistic flair
- Superb attention to detail
- Commission requests
- Client Engagement
- Social media promotion
- Visual storytelling
- Public speaking
- Photo editing
- Logo creation
- Project design
- Superior time management
- Networking skills
- Complex problem solver
- Microsoft Office Suite
- Marketing and promotion
- Email outreach
- Microsoft excel
- Adobe creative suite
- Microsoft 365
- Google workspace ( Google docs, drive & google sheets)
- Knowledge of operating systems (MacOS,
Windows, Linux) - Communication platforms (Skype, Slack,
Microsoft Teams) - Team management software (Jira, Trello)
Accomplishments
- Led the development of a new Goal Setting Tool Initiative and increased sales by 50%
- Mentored new hires, Increasing onboarding satisfaction rates by 15%
- Titled Miss First Nation Runner up in 2021
- Graced the Australian Fashion Week Runway as an Artist
- Published in VOGUE Aus after the Australian Fashion Week Runway
- Organised a successful Fundraising event
- Named 2019 broadcaster of the year
- Named 2019 Rising Star Programmer
- Listed as Young Indigenous Persons to look out for 2020
- Taken part in Many Campaigns as the face including, Instagram, WAW (we are warriors), Butterfly Foundation (Body Positivity)
- Curated events to create safe spaces for LGBTQI+ & First Nations Aboriginal community
- Recognized in Marie Claire for Modelling at Australian Fashion Week
Timeline
Creative Producer
The Imperial Hotel
11.2022 - 11.2023
Entertainment Host
Merivale Group
01.2020 - 12.2022
Artist
Numerous Employers
11.2018 - Current
Radio Presenter
Gadigal Information Service
01.2018 - 12.2020
Admin Officer
The Burraga Foundation
11.2016 - 12.2017
Project Support Officer
The Burraga Foundation
07.2016 - 12.2017
Mcdonalds Crew Member
McDonald’s
06.2014 - 11.2015
Year 9 -
Airds High School
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