Wendell Machado Pedroso
Sydney,Australia
Summary
Healthcare professional with extensive experience in elder care, ensuring high standards of care and support. Proven ability to engage with residents, fostering positive and nurturing atmosphere. Known for reliability and adaptability, excelling in team collaboration and achieving results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Work Placement Aged Care Worker
Australian Unity - St Brigid’s Green
10.2024 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
Receptionist
NSW Masonic Club
04.2022 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed and motivated employees to be productive and engaged in work.
Work Placement Aged Care Worker
Thompson MildCare Aged Care
05.2024 - 07.2024
- Assisted residents with daily living tasks, promoting independence and dignity align with their treatment plan.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders align with their treatment plan.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Remedial Massage Therapist
City Cave
12.2022 - 11.2023
- Supported injury recovery for athletes, implementing targeted sports massage therapies.
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
- Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
- Increased repeat clientele with personalized care plans and consistent follow-up communications.
Massage Therapist
Napat
01.2020 - 11.2020
- Provided safe, effective and appropriate massage therapy techniques during customer appointments
- Spoke clients regarding health history, expectations, services and procedures for safety and customer satisfaction
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Client Service Analyst
Stone Pagamentos S.A
03.2016 - 07.2017
- Resolved complex account issues for clients, ensuring a high level of satisfaction and retention.
- Continuously evaluated evolving industry trends, incorporating pertinent changes into daily operations where applicable.
- Managed multiple deadlines simultaneously while maintaining attention to detail in all tasks performed.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies regarding privacy protection.
- Developed and implemented policies and procedures to track and resolve customer complaints through mediation, aiming to prevent escalation to court cases.
Telemarketing Supervisor
Sociedade De Ensino Superior Estacio De Sa
09.2014 - 10.2015
- Enhanced customer satisfaction levels through consistent quality assurance monitoring and feedback for agents.
- Facilitated the onboarding process for new hires, providing comprehensive training and mentorship opportunities.
- Optimized call center operations through efficient workforce planning and schedule management.
- Ensured compliance with industry regulations and company policies through diligent oversight of daily activities.
System Support Analyst
ATL Automacao Comercial
01.2012 - 06.2014
- Managed inventory of client assets, ensuring timely procurement for current files in preparation for tax returns.
- Enhanced system performance by optimizing software configurations and implementing updates.
- Developed comprehensive documentation to improve knowledge transfer between clients' systems and the government taxation system.
- Administered user accounts effectively, providing appropriate access levels based on organizational roles.
- Reduced downtime for critical client systems by proactively monitoring and resolving issues.
Education
Certificate IV - Individual Support (Ageing)
Australian Learning Group
Sydney Olympic Park, NSW01-2025
Certifacate III - Individual Support (Ageing)
Australian Learning Group
Sydney, NSW07-2024
Diploma in Remedial Massage -
Australian Learning Group
07.2023
Upper Intermediate English -
Scotts Collegue
03.2019
Bachelor Degree in Law -
Universidade Estacio de Sa
07.2018
Bachelor - Law
Universidade Estacio De Sa
Rio De Janeiro, RJ, Brazil06-2017
Associate's Degree - Information Technology
CEFET-MG
Varginha,MG,Brazil11-2012
Skills
- Toileting support
- Pressure area care
- Oral hygiene maintenance
- Healthcare coordination
- First aid and safety
Certification
- CPR/AED Certification
- First Aid Certification
- Incorporating LGBTQ+ Inclusive Practices into Aged Care eLearning ACON 2023 October
- Functional Release Cupping Course Advance Clinic Education September 2023
- Kinesiology Taping Course RockTape Oct 2019
- General English Course Upper - Intermediate Scots English College 2018 July
Languages
English
Professional Working
Timeline
Work Placement Aged Care Worker
Australian Unity - St Brigid’s Green
10.2024 - Current
Work Placement Aged Care Worker
Thompson MildCare Aged Care
05.2024 - 07.2024
Remedial Massage Therapist
City Cave
12.2022 - 11.2023
Receptionist
NSW Masonic Club
04.2022 - Current
Massage Therapist
Napat
01.2020 - 11.2020
Client Service Analyst
Stone Pagamentos S.A
03.2016 - 07.2017
Telemarketing Supervisor
Sociedade De Ensino Superior Estacio De Sa
09.2014 - 10.2015
System Support Analyst
ATL Automacao Comercial
01.2012 - 06.2014
Diploma in Remedial Massage -
Australian Learning Group
Upper Intermediate English -
Scotts Collegue
Bachelor Degree in Law -
Universidade Estacio de Sa
- CPR/AED Certification
- First Aid Certification
- Incorporating LGBTQ+ Inclusive Practices into Aged Care eLearning ACON 2023 October
- Functional Release Cupping Course Advance Clinic Education September 2023
- Kinesiology Taping Course RockTape Oct 2019
- General English Course Upper - Intermediate Scots English College 2018 July
Certificate IV - Individual Support (Ageing)
Australian Learning Group
Certifacate III - Individual Support (Ageing)
Australian Learning Group
Bachelor - Law
Universidade Estacio De Sa
Associate's Degree - Information Technology
CEFET-MG
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