Wendi Cormack
Uralla,NSW
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Outgoing Front Office Assistant with 10 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols.
Overview
18
18
years of professional experience
Work History
Front Office Coordinator/Administrative Clerk
Armidale Dental Care
03.2021 - Current
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Reviewed and streamlined digital file systems to reduce usage errors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Provided clerical support, addressing routine, and special requirements.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Developed and implemented office policies to enhance efficiency in operations.
- Conducted research and provided reports and summaries to help management make informed decisions based on accurate information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Completed daily logs for management review.
- managed staff rosters, staff time sheets, staff holidays, sick days
- staff performance reviews, conflict resolution
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interview, co-ordinate trial days with relevant staff, onboard new staff
Shop Assistant/Packer/Office Administrator
Moxons Bakery
08.2013 - 04.2020
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reconciled account files and produced monthly reports.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 20-30 employees.
Shop Assistant
House Worx
10.2012 - 08.2013
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shop Assistant
Kitchen Addiction
11.2010 - 03.2012
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Conducted demonstrations to highlight features and benefits of products.
- Managed efficient cash register operations.
- Stocktake to keep stock at correct levels
- End of day cash register totals, write up banking, place cash in
Office Manager/Co Owner
Nat’s Plumbing AndGas
06.2005 - 11.2010
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Create & send invoices
Education
No Degree - Office Management
TAFE Armidale
Armidale, NSW12.1991
No Degree - Hospitality
TAFE Tamworth
Tamworth, NSW12.1991
Skills
- Reading Comprehension
- Conflict Management
- Sterile Processing
- File Management
- Billing and Invoicing
- Document Control
- Computerized Time Management Systems
- Problem-Solving Skills
- Correspondence and Office Documents
- Dental Office Management Software
- Time Management
- Data Entry
- Cash Handling
- Social Perceptiveness
- Office Administration Work
- Word Processing
- Medical Office Procedures
- Office Equipment Maintenance
- Office Management Software
- Listening Skills
- Customer Experience
- Departmental Support
- Greeting Visitors
- Intake Interview
- Report Writing and Development
- Workflow Processes
Additional Information
I am a member of the NSW Beekeepers Association for the past 4 years. As a part of the association have helped with hosting field day while the state conference was hosted by Tamworth. Have been elected as treasurer for the past 18 months.
Going camping, reading, sewing, cooking spending time with family and friends
Going off grid camping enjoying the peace an quiet that the bush/beach has to offer.
Like reading a wide range of books from non- fiction to increase and learn my skills, fiction.
I enjoy the creative and skills challenge of different project, problem solving
Being able to share events and just sharing time together
Timeline
Front Office Coordinator/Administrative Clerk
Armidale Dental Care
03.2021 - Current
Shop Assistant/Packer/Office Administrator
Moxons Bakery
08.2013 - 04.2020
Shop Assistant
House Worx
10.2012 - 08.2013
Shop Assistant
Kitchen Addiction
11.2010 - 03.2012
Office Manager/Co Owner
Nat’s Plumbing AndGas
06.2005 - 11.2010
No Degree - Office Management
TAFE Armidale
No Degree - Hospitality
TAFE Tamworth
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