Wendi McPoyle
Summary
Passionate professional dedicated to business transformation and taking stakeholders through the change journey so they can deliver high value outcomes through better processes. Proven experience in identifying and exploiting opportunities to create value and communicating solutions to stakeholders. A solution orientated professional with expertise in business value analysis; product ownership; business process re-engineering including cultural change management; user acceptance test management; and training. Strong skills in stakeholder management, problem solving, planning and organisation, facilitation, human-centered design, and user interface design. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Skilled [Job Title] with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over [Number]-year career. Seasoned Business Analyst offering [Number] years of [Industry] industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
Work History
Lead Business Analyst
AUSTRALIAN FINANCIAL SECURITIES AUTHORITY
04.2024 - Current
- Lead and set the framework, methodology and approach for the business analyst capability in the Service Design & Transformation team and the Service Modernisation project
- Lead and guide collaboration activities with AFSA divisions and stakeholders to ensure robust business requirements and associated artifacts are developed and delivered
- Strategic engagement with key stakeholders to increase awareness and knowledge of project requirements.
Senior Business Analyst
VICTORIAN INSTITUTE OF FORENSIC MEDICINE
10.2023 - 03.2024
- As part of the Digital Transformation project contributed to the ongoing design of The VIFM's Case Management System (iCMS)
- Worked with business stakeholders to establish and develop user stories aligned with business requirements
- Worked closely with vendor to ensure development delivery met quality standards
- Provided support and coaching to the project owner and subject matter experts to understand Agile concepts
- Key Achievement: Key stakeholder buy-in to re-engineering processes and user interfaces for a number of critical activities during admissions.
Work sabbatical
07.2023 - 09.2023
A career break to recharge, renovate home landscaping, and travel.
Senior Business Analyst
HEALTHSCOPE
10.2022 - 06.2023
- Proactively investigated opportunities to enhance processes with the Clinical Applications Team to improve customer satisfaction and team performance
- Documented business processes and gathered business requirements to provide strategic advice to deliver value to customers.
Principal Business Analyst
DEPARTMENT OF HEALTH
09.2018 - 10.2022
- Actively participated in the Scrum Governance Body by providing advice and coaching to Scrum Masters, Project Managers and Scrum Teams to improve their performance
- Instigated a Business Analyst learning and development framework and delivered Analyst induction training for new starters
- Prepared the initial Quality Assurance processes and procedures for the Enablement and Quality Assurance team
- Initiated and prepared Change Management framework to assist business units through the change process
- Lead Analyst for Extreme Weather Alert System – re-design and re-platforming of bespoke application for Heat Health and Epidemic Thunderstorm Asthma public alerts
- Lead Analyst for Forms Reform project – reviewed As-Is processes, formulated To-Be processes, designed new forms, automated processes removing the need for forms
- Digital re-design to deliver correspondence to Director of Housing clients by linking Housing client account to MyGov account
- Key Achievements: Delivered processing efficiencies for Extreme Weather Alert public alerts by reducing manual data entry by State Duty Officers
- Time to prepare and send public alerts was reduced from 20+ minutes to less than 5 minutes
- Designed and created an online Analyst Induction program including quiz to confirm learning outcomes
- Created standardised sprint reporting for all Scrums.
Senior Business Analyst
RESIDENTIAL TENACIES BOND AUTHORITY (Consumer Affairs Victoria)
04.2018 - 09.2018
- Journey mapping of several key online processes to assist with proposed application re-design project
- Key Achievements: Introduced TestRail to improve recording and tracking of software testing.
Senior Business Analyst / EM-COP Operations Implementation Manager
EMERGENCY MANAGEMENT VICTORIA
12.2014 - 04.2018
- Emergency Management – Common Operating Picture is a bespoke application providing real-time information to the emergency management sector to increase situational awareness and collaboration during incidents
- Facilitated workshops to gather requirements for application improvements and actively managed the Multi-Agency Implementation Group to gain consensus for enhancements
- Utilised techniques such as user stories, process maps and wire frames to support proposed enhancements
- Developed operational support model including online training and user support materials
- Authored Implementation Training framework for roll out of EM-COP across the Victorian emergency management sector
- Authored Lessons Identified and Future Recommendations report to inform 3-year strategy plan
- Prepared policy and process to support enhanced change process for EMV IT systems
- Created process maps and supporting documents to facilitate Agile better practice across the business
- Key Achievements: Justice Risk Award 2016 for contribution to innovation and risk management better practice sponsored by Department of Justice and Regulation and VMIA Improved IT application release process leading to reduced development time
- Implemented Confluence and JIRA applications to manage releases and documentation.
Manager, ICT Vendors and Services
DEPARTMENT OF TRANSPORT, PLANNING AND LOCAL INFRASTRUCTURE
06.2014 - 12.2014
- Developed service delivery model to provide more effective support to stakeholders
- Developed internal policies and procedures to support the service delivery model
- Managed team tasked with service support across the department and Ministerial offices
- Responsible for relationship management with internal and external stakeholders
- Key Achievements: Received Secretary’s 2014 DTPLI People Achievement Award for outstanding achievement for work on the EDRMS Consolidation and One Desktop Projects
- Acted as Assistant Director, ICT Service Management for 2 months and delivered several key priorities including a mobile device policy addressing ‘bring your own device’
Business Systems Officer, Mental Health Complaints Commissioner Establishment team (Secondment)
DEPARTMENT OF HEALTH
06.2013 - 06.2014
- Planned and established all business systems and processes required for the successful operation for the office of the new Commissioner
- Delivery of Case Management System (CMS) including process mapping, business requirements and alignment with the agreed complaints handling model and new Mental Health Act
- Key Achievements: Successfully delivered $2.4 million office fit out on time including savings of $200,000
- Efficiently implemented contingency for CMS in six weeks when contract negotiations stalled.
Systems Support Manager, Corporate Operations and Technology
DEPARTMENT OF PLANNING AND COMMUNITY DEVELOPMENT
11.2009 - 06.2013
- Managed team providing support for several corporate business-critical applications
- Managed change process for supported applications
- Prepared and delivered training for Ministerial Correspondence and Briefing business system
- Created user documentation and provided quality assurance on user guides and training materials developed by team members
- Worked closely with Councils assisting with their business process re-engineering to improve user experience
- Key Achievements: Worked collaboratively with the implementation team providing coaching on business process re-engineering and how to identify change agents
- This significantly contributed to expanding the SPEAR rollout across Councils
- Facilitated peer-review sessions and mentored new Business Analysts through the complexity of electronic development assessments and SPEAR.
Education
Skills
- Scrum Master
- Problem Solving and Negotiation
- Stakeholder Engagement
- Product Owner
- Customer Centric
- Communication
- Governance
- Workshop Facilitation
- Co-design
- Innovation mindset
- Business & Process Analysis
- Continuous Improvement
- Use Case Development
- Functional specifications
- User Acceptance Testing
- Software development life cycle
- Business process modeling
- Gap analysis
- Requirements Gathering
- Stakeholder Management
- Business process improvement
- Staff Management
- Quality Assurance
- Strategic Planning
- Test case scenarios
- Negotiation
- Workflow Analysis
- Business Process Mapping
- Process Optimization
- Technical Writing
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Business Analysis
- Product Backlog Management
- Roadmap development
- Scrum Methodology
- Agile frameworks
- Requirements Elicitation
- User Story Creation
- Product Planning
- Design thinking
- Root Cause Analysis
Professional Development
- Scrum Master Recertification - 2023
- Change Shapers Masterclasses - 2022 - 2024
- Lean Six Sigma Yellow Belt - 2021
- Business Process Improvement – Prime BPM - 2021
- ServiceNow Fundamentals - 2021
- Scrum Master - 2020
- Turbo Charge Your Virtual Ideation sessions - 2020
- Virtual Meetings – Inventium Masterclass - 2020
- Leadership for Business Analysts – Understanding your influence - 2020
- Visuals for Virtual Meetings - 2020
- Facilitation Skills for Thought Leaders - 2018
- Resilience Leadership Workshop - 2018
Timeline
Lead Business Analyst
AUSTRALIAN FINANCIAL SECURITIES AUTHORITY
04.2024 - Current
Senior Business Analyst
VICTORIAN INSTITUTE OF FORENSIC MEDICINE
10.2023 - 03.2024
Work sabbatical
07.2023 - 09.2023
Senior Business Analyst
HEALTHSCOPE
10.2022 - 06.2023
Principal Business Analyst
DEPARTMENT OF HEALTH
09.2018 - 10.2022
Senior Business Analyst
RESIDENTIAL TENACIES BOND AUTHORITY (Consumer Affairs Victoria)
04.2018 - 09.2018
Senior Business Analyst / EM-COP Operations Implementation Manager
EMERGENCY MANAGEMENT VICTORIA
12.2014 - 04.2018
Manager, ICT Vendors and Services
DEPARTMENT OF TRANSPORT, PLANNING AND LOCAL INFRASTRUCTURE
06.2014 - 12.2014
Business Systems Officer, Mental Health Complaints Commissioner Establishment team (Secondment)
DEPARTMENT OF HEALTH
06.2013 - 06.2014
Systems Support Manager, Corporate Operations and Technology
DEPARTMENT OF PLANNING AND COMMUNITY DEVELOPMENT
11.2009 - 06.2013
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