Wendi Zhu
Southbank,Victoria
Summary
Driven professional with proven customer service and communication skills honed at Master Lanzhou and Kintaro. Demonstrated work ethic and integrity through consistent customer satisfaction and efficient service delivery. Excelled in customer assistance, achieving high accuracy in transactions and enhancing dining experiences. Skilled in both team collaboration and individual initiative, ensuring operational excellence.
Overview
2
2
years of professional experience
Work History
Cashier
Master Lanzhou
08.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Food Waiter
Kintaro
06.2021 - 11.2021
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
Education
Bachelor of Commerce - Finance
University of Melbourne
Parkville, VIC10.2024
High School Diploma -
St Peters College
Adelaide, SA10.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Written and verbal communication
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Cashier
Master Lanzhou
08.2023 - 11.2023
Food Waiter
Kintaro
06.2021 - 11.2021
Bachelor of Commerce - Finance
University of Melbourne
High School Diploma -
St Peters College
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