Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Ackery

Yeppoon

Summary

Dynamic professional with a clean driving record and exceptional customer service skills, honed at Hobart Pathology. Proven ability to optimize delivery routes, enhancing efficiency and ensuring timely, secure transport of sensitive packages. Strong relationship-building capabilities foster client loyalty, contributing to improved operational success and satisfaction.

Overview

17
17
years of professional experience

Work History

Courier

Hobart Patholagy
03.2004 - 03.2021
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Contacted customers to confirm delivery details and locations.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Improved company reputation with consistent, reliable deliveries.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Reduced delivery times, optimizing routes based on traffic and weather conditions.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.

Receptionist

DoctorBase
01.2006 - 07.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.

Education

High School Diploma -

Mitchels Collage
Hobart, TAS
11-1980

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Excellent driving skills
  • Package handling
  • Clean driving record
  • Valid Driver's license
  • Decision-making
  • Route planning
  • Relationship building and rapport
  • Time sensitive deliveries
  • Package pickup and delivery
  • Attention to confidentiality
  • Logistics and transportation
  • Package delivery and Pick-up
  • Delivery management
  • Document management
  • GPS navigation
  • Deadline adherence
  • Smartphone usage
  • Licensed driver in [state]
  • Vehicle maintenance
  • Delivery documentation
  • Dispatch collaboration
  • Local routes
  • Written communication
  • Business processes and procedures
  • Dispatch
  • Performance improvement
  • Vehicle inspections
  • Multitasking and organization
  • Team collaboration
  • Defensive driving
  • Verbal and written communication
  • Inventory management
  • Route optimization
  • Pickup of patient documentation
  • Delivery transport
  • Lab specimen transport
  • Traffic law knowledge
  • Processing samples

Timeline

Receptionist

DoctorBase
01.2006 - 07.2009

Courier

Hobart Patholagy
03.2004 - 03.2021

High School Diploma -

Mitchels Collage

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Wendy Ackery