Wendy Anderson
Bucasia,QLD
Summary
Reliable and enthusiastically pursuing an opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
33
33
years of professional experience
Work History
Support Worker
Mackay & District Spinal Injuries Association
03.2006 - 03.2012
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Owner Operator
Wendy's Country Kitchen
04.2006 - 04.2010
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Cooking, and Food & Beverage Handling, Catering and Events (??)
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Hiring and Firing of Staff, Staff Supervision, Rosters, Kitchen operations, Ordering stock and Stick handling, Rotating,
- Trained and motivated employees to perform daily business functions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Administration
Mackay Department of General Practice
02.2010 - 02.2012
- Managed medication therapy protocols, ensuring safe and effective drug administration for patients.
- .Simplified data management processes through expert database administration duties.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Streamlined financial processes by implementing efficient administration systems and reducing redundancies.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Provided proactive, high quality client service and administration.
- Administration in charge of designing programs eg: Diabetes booklet for Medical Practice Handouts
- Ensured timely administration of medications, adhering to strict schedules and procedures.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Foster Carer
Life Without Barriers
01.2011 - 01.2012
- Maintained open communication with caseworkers and support teams to ensure that needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
- Maintained accurate records of foster children's progress, including medical appointments, medications, school achievements, and behavioral issues.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Established clear boundaries within home environment that promoted respect for themselves and others.
- Assisted foster children with completing homework assignments and improving their overall academic performance.
- Prepared and maintained individual beds and personal space for foster children.
- Offered extensive care to troubled older children without likelihood of adoption.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in foster system.
- Assisted children through recovery from difficult home or school situations.
- Maintained open communication with caseworkers and support teams to ensure that needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in lives of foster children.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in foster system.
- Improved children's health by preparing healthy meals and snacks.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
Nurse Aide
Greenwich Hospitality Group
12.1978 - 01.1987
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Kept accurate records of patients' care, condition, and progress.
- Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
- Increased patient satisfaction by forming strong bonds and providing emotional support during challenging times.
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Supported needs of residents under long-term care.
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Cleaning and sanitizing
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Transportation Assistance
- Life Skills Development
- Professional boundaries
- Cultural Sensitivity
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
- Relationship Building
- Organizational Skills
- Multitasking Abilities
Referees
Madison Worthington
Mylestones Employment
224 Victoria Street, Mackay QLD 4740
M: 0478 270 922
E: madisonworthington@cpl.org.au
P: 07 4864 8100
Timeline
Foster Carer
Life Without Barriers
01.2011 - 01.2012
Administration
Mackay Department of General Practice
02.2010 - 02.2012
Owner Operator
Wendy's Country Kitchen
04.2006 - 04.2010
Support Worker
Mackay & District Spinal Injuries Association
03.2006 - 03.2012
Nurse Aide
Greenwich Hospitality Group
12.1978 - 01.1987
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