Wendy Babich
Perth,WA
Summary
Dynamic Senior Medical Secretary with extensive experience at Neurological Surgery, excelling in electronic patient records and appointment management. Proven ability to enhance office workflow through strong interpersonal skills and meticulous attention to detail, ensuring compliance with healthcare regulations while advocating for patient privacy. Committed to delivering exceptional administrative support and fostering effective communication.
Overview
11
11
years of professional experience
Work History
Senior Medical Secretary
Neurological Surgery
Perth, WA
03.2018 - Current
- Coordinated patient scheduling and managed appointments for neurosurgery consultations.
- Maintained accurate patient records using electronic health record systems.
- Assisted medical staff with administrative tasks and daily workflow operations.
- Communicated effectively with patients regarding procedures and follow-up care.
- Ensured compliance with healthcare regulations and confidentiality standards.
- Facilitated communication between patients, surgeons, and other healthcare providers.
- Greeted visitors to the office and provided customer service assistance as needed.
- Provided administrative and secretarial support to physicians and other healthcare professionals.
- Transcribed dictation from doctors into written documents using appropriate software programs.
- Managed calendars for multiple physicians ensuring accuracy of appointments.
- Performed data entry tasks accurately while maintaining confidentiality of patient information.
- Processed incoming mail; prepared outgoing mailings such as letters, packages.
- Responded to inquiries from patients regarding their medical records or treatment plans.
- Answered phone calls in a professional manner; responded promptly to voicemails and emails.
- Maintained cleanliness of reception area; ensured that waiting room was adequately stocked with reading materials.
Medical Secretary
Mr Peter Watson
Perth, WA
01.2014 - 03.2018
- Managed patient scheduling and appointment confirmations efficiently.
- Organized medical records and ensured accurate patient information entry.
- Assisted in billing processes and verified insurance details for patients.
- Coordinated communication between patients and healthcare providers effectively.
- Prepared correspondence and documentation for medical staff as needed.
- Supported administrative tasks to enhance overall office workflow efficiency.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
Education
High School Diploma -
Bunbury Catholic College
Bunbury, WA11-1974
Skills
- Electronic patient records
- Appointment management
- Information entry
- audio transcription
- Claims verification
- Standards compliance
- Office administration
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Confidentiality standards
- Meeting coordination expertise
- Policy and procedure implementation
- Strong interpersonal skills
- Patient privacy advocacy
Timeline
Senior Medical Secretary
Neurological Surgery
03.2018 - Current
Medical Secretary
Mr Peter Watson
01.2014 - 03.2018
High School Diploma -
Bunbury Catholic College
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