Wendy Brew
6 Glover Road,Vic
Summary
Driven by a passion of food I first obtained my trade certificate in pastry and baking and over the years have worked in various small to medium scale kitchens. There have been times where i have stepped out of cooking which has allowed me to refine my skills in other areas of life such as customer service, organization and being a Mum. My love of cooking and baking as well as being very creative has always pulled me back into the kitchen. I am hardworking, motivated and most importantly reliable. I am more than happy to work on my own or in a team. I am honest, look for the positive in situations and have great people skills. I have helped run a few small businesses so understand the importance of also being flexible.
Overview
8
8
years of professional experience
Work History
In Home Cook
I Hate Cooking
2023.07 - Current
- Prepared meals efficiently under time constraints.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured and mixed ingredients according to precise recipes for best results.
- Adjusted recipes based on ingredient availability or customer request.
Office Manager
Manufacturing Solutions Australia
2022.04 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Place orders with local and international suppliers.
- Organised all parts for upcoming jobs.
Post Office Clerk
Australia Post
2016.05 - 2022.04
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Expedited parcel retrieval for customers using an organized storage system for easy access.
- Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
- Trained new hires on policies, procedures, and best practices to ensure continued high-quality service delivery within the department.
- Monitored inventory of postage stamps and made orders to replenish.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Education
Pastry Cook Apprenticeship - Pastry And Baking
William Angliss Institute of TAFE
Melbourne, VIC09.1994
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food Preparation
- Strong attention to safe food handling procedures
- Cooking techniques
- Hospitality and service industry background
- Food Handler Certificate
Timeline
In Home Cook
I Hate Cooking
2023.07 - Current
Office Manager
Manufacturing Solutions Australia
2022.04 - Current
Post Office Clerk
Australia Post
2016.05 - 2022.04
Pastry Cook Apprenticeship - Pastry And Baking
William Angliss Institute of TAFE
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