Wendy Carvosso
Summary
An extremely dedicated, hard-working and friendly, self-motivated and approachable business professional offering 20+ years of experience and knowledge in customer service, teamwork and administration. Seeking a professional and secure position to further utilize my key strengths and skills. A business professional who has excellent administrative skills, well-developed communication, and a high level of attention to detail. Being able to work autonomously and, be a team player with a strong work ethic who works well under pressure and can adapt to change and handle challenging situations with attentiveness and professionalism.
Overview
39
39
years of professional experience
Work History
Store Manager
Store Manager | Early Settler Group | Chirnside Park
- Responsible for overseeing all aspects of daily operations from staffing, inventory, customer service & financial management.
- Staff Management – manage a team of up to 7+ staff, including rostering, training and supervising employees to ensure that they provide excellent customer service and perform their duties effectively.
- Inventory Management – monitoring stock levels are maintained & the receiving of new stock into store weekly. Weekly stock inventory count and summary as directed by Early Settler Stock Integrity.
- Sales & Marketing – preparing and ensuring promotional and marketing materials are correct and current for weekly and monthly sales campaigns.
- Customer service – ensuring that all customers have a positive shopping experience, resolving customer complaints and maintaining customer satisfaction.
- Financial management – monitoring the store’s financial performance, adhering to budgets and achieving the store KPI targets.
- Compliance – Ensuring that the store complies with all relevant laws, regulations and company policies. All OH&S records up to date and completed for store and all team members.
- Visual merchandising of weekly stock received and ensuring all displays are creative and inviting for all customers into the store.
Practice Manager
Practice Manager | Bupa Dental | Chirnside Park
10.2023 - Current
- Daily Operations – responsible for all aspects in the day-to-day operations of the practice. Collecting & collating patient feedback. Ensuring practice adheres to health codes, sanitation requirements including covid guidelines. Provide direction & support to all the team to ensure an all-inclusive, positive work environment.
- Staff Management – Responsible for the interviewing, recruitment and on-boarding of new team members including practitioners
- Monitoring of all current 27+ team members, providing further team development so the practice can implement the highest of customer service to ensure guaranteed patient customer satisfaction whilst promoting the Ultimate Bupa brand to all patients. Oversee & provide direction to Associate Practitioners to ensure the KPI targets of the clinic are achieved and set the challenge to exceed KPI targets.
- Financial reports – monitoring the practice financial performance. Completion | Submit all financial reports requested weekly | monthly by Dental Corporation | Bupa Dental to ensure continued practice growth, whilst adhering to budgets and KPI targets. Process and summarize all Associate Practitioners monthly invoices for payment.
- HR/Payroll – to support, assist, and develop a team of 27+.
- The practice team consists of Associate Dentists | Dental Assistants & administration staff including payroll, rostering, staff performance reviews, planning and scheduling all annual leave and sick absence to meet clinic requirements.
- Procurement & purchasing – oversee the purchase of goods and services as required by the practice to ensure day-to-day operations are maintained.
- August 2022 to October 2023
Owner|Manager
Owner|Manager | Yarc Hotel | Yarc, Vic.
09.2019 - 07.2022
- Managed a team of 10+ staff and this included recruitment, training, and performance management.
- Performed a range of administration tasks that included: stock control, financial records, reconciliation of daily sales, payroll and ad hoc administrative duties.
- Prepared & created seasonal drink and food menus.
- Managed & maintained alcohol & food inventories, regular stock level checks, weekly ordering of stock and accepting deliveries.
- Oversaw the preparation of weekly employee rosters.
- Supervised as well as engaged in kitchen duties for a range of menu items serving 30-200 patrons which included the preparation of food to service, always making sure that quality and flavorsome dishes were delivered so that our patrons were subjected to an enjoyable dining experience.
- Ensured licensing legislation was current, adhered to health codes, sanitation requirements and covid training.
- Implemented and enforced OH&S health and safety rules to ensure the well-being of all employees and customers.
- Consistently developed strong, sustainable relationships with customers and brought increased hotel brand loyalty that successfully led to increased sales.
Office Manager
Office Manager | Teleflora Aust. Pty Ltd.
05.2013 - 02.2018
- Managed a team of up to 20+ staff, including recruitment, training, and performance management.
- Evaluated employee’s strengths and assigned tasks based upon experience and training, including employee evaluations.
- Supervised and gave direction to all employee’s with delivering exceptional customer service, answering queries effectively and ensuring complaints were handled promptly and professionally.
- Managed a team daily whilst increasing office efficiency as well as inspire and encourage a positive work environment.
- Performed a range of administration tasks including taking orders, account data entry, stock ordering and control, development and training of computer systems to enable the processing of order volumes, maintaining statistical and financial record management.
- Maintained and updated prices daily for use within in the warehouse and store locations to deliver flower products.
- Introduction of new seasonal designs for hampers and flowers.
- Oversaw promotional offers and loyalty client programs.
- Handled client refunds and or returns for retail outlets ensuring they were received promptly and efficiently.
- Initiated and maintained a positive business relationship with company stakeholders.
- Updated and followed all OH&S guidelines.
- Designed and assisted with visual merchandising of stock within shops and window displays.
- Researched and ordered stock for delivery of hamper items as well as maintaining stock levels in shops whilst keeping up with current trends and market demands.
Beauty Therapist
Beauty Therapist | The Beauty Shop | Ringwood Nth.
04.2007 - 11.2012
- Client consultations and evaluating skin and body treatments.
- Recommended and delivered suitable beauty & massage treatments according to client request & expectation.
- Offering a range of beauty treatments inclusive of facials, massage, waxing, tanning, make-up, eyebrow shaping and nail treatments including after care.
- Developed result-driven skincare routines to clients.
- Well-versed in advising on skincare and routine, health, and beauty products.
- Qualified with International Cidesco Diploma of Beauty Therapy, Diploma of Beauty Therapy, Diploma of Aromatherapy, Diploma of Remedial Massage.
Call Centre Operator | Data Entry Operator | Accounts Manager
Call Centre Operator | Data Entry Operator | Accounts Manager Teleflora Aust. Pty. Ltd. | Ringwood, Vic.
12.1986 - 03.2000
- Answered and responded to calls daily and delivered exceptional customer service to every customer by leveraging extensive knowledge of products, services, company policies and general information.
- Educated existing and new customers on best sellers, seasonal products and current services based upon the request and specific occasion determined during the call received.
- Ensured return clientele based on delivering exceptional customer service together with a loyalty system.
- Volume of orders increased on specific celebratory occasions, and during these occasions you needed to process these orders quickly and efficiently.
- Prepared monthly reports for payment & account reconciliation including payroll and financial statements.
- Daily data entry of debits, credits, payments and/or receipts to update accounts.
- Responsible for balancing and forwarding monthly account summary for all member accounts.
- Communicated & resolved any questions and disputes with accounts regarding outstanding invoices, payments, receipts, and adjustments.
- Reviewed and updated account correspondence files and database information to maintain accurate records.
- Assisted in the development, training and operated an in-house data entry accounting system.
- Supervised a team of 10+ colleagues within the accounts department.
- The development of an internal communication system together with this system being able to transition to the accounts automatically was a highlight of my career and an amazing opportunity and accomplishment.
Education
Vermont High School
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Cames Business College
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Natural Skincare College
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VECCI Business Management
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Food Safety Supervisor
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Liquor License & RSA
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First Aid Certificate
Skills
- LEADERSHIP
- CUSTOMER SERVICE
- COMMUNICATION
- DATA ENTRY SPECIALIST
- ADMINISTRATION
- TEAMWORK
- PROJECT MANAGEMENT
- ORGANISATION
References
AVAILABLE UPON REQUEST.
Hobbies and Interests
FAMILY HOLIDAYS, TRAVELLING, INTERIOR DESIGN, COOKING | BAKING, READING, ORGANISING EVENTS
PROFESSIONAL DEVELOPMENT
- BUSINESS MANAGEMENT
- ADMINISTRATION SPECIALIST
- DATA ENTRY SPECIALIST
- TEAM BUILDING
- VISUAL MERCHANDISING
- INT. CIDESCO DIPLOMA
- DILOMA OF BEAUTY THERAPY
- DIPLOMA OF AROMATHERAPY
- DIPLOMA OF REMEDIAL MASSAGE
- FOOD SAFETY SUPERVISOR
- FIRST AID CERTIFICATE
- RSA CERTIFICATE
- WORKING WITH CHILDREN
Timeline
Practice Manager
Practice Manager | Bupa Dental | Chirnside Park
10.2023 - Current
Owner|Manager
Owner|Manager | Yarc Hotel | Yarc, Vic.
09.2019 - 07.2022
Office Manager
Office Manager | Teleflora Aust. Pty Ltd.
05.2013 - 02.2018
Beauty Therapist
Beauty Therapist | The Beauty Shop | Ringwood Nth.
04.2007 - 11.2012
Call Centre Operator | Data Entry Operator | Accounts Manager
Call Centre Operator | Data Entry Operator | Accounts Manager Teleflora Aust. Pty. Ltd. | Ringwood, Vic.
12.1986 - 03.2000
Store Manager
Store Manager | Early Settler Group | Chirnside Park
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Cames Business College
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Natural Skincare College
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VECCI Business Management
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Food Safety Supervisor
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Liquor License & RSA
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First Aid Certificate
Vermont High School
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