Wendy Cotterell
Scotts Head,NSW
Summary
Dynamic Age Care Support Worker and Lead Bank Teller with proven expertise in patient care, emotional support, and efficient transaction processing. Excelled at Celebee Pty Ltd by enhancing client well-being and independence, while at CBA Bank/Westpac Bank, led a team to surpass sales goals through exceptional service. Skilled in compassionate communication and problem-solving, achieving high levels of client and customer satisfaction.
Overview
48
48
years of professional experience
Work History
Age Care Support Worker
Celebee Pty Ltd
05.2024 - Current
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
- Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
- Provided respite care services to family caregivers, offering much-needed relief while maintaining a high standard of care for clients.
- Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.
- Coordinated transportation services for clients'' medical appointments or other essential outings.
- Conveyed critical information between patients, families, and healthcare team members effectively through clear communication channels.
- Increased client satisfaction by promptly addressing concerns and implementing necessary changes.
- Facilitated social activities for clients, encouraging engagement within the community and enhancing overall quality of life.
- Provided emotional support to patients and families during difficult times, fostering resilience and coping skills.
- Established rapport with clients and families to foster open communication and trust.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of care support work.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Lead Bank Teller
CBA Bank/Westpac Bank
01.1976 - 12.1981
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
- Led team of tellers to exceed sales goals through cross-selling products and services.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified potential needs through observation, questioning, and listening.
- Answered inquiries regarding checking and savings accounts and other related products.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
Education
High School Diploma -
Carlingford High School
Carlingford, NSW12.1975
Skills
- Community Integration
- Housekeeping tasks
- Patient Care
- Physical Strength
- Emotional Support
- Assistive Technology
- Elderly Care
- Daily living assistance
- COVID-19 Safety Policies
- Patient Companionship
- Respectful and Compassionate
- Problem-Solving
- Dependable and Responsible
- Verbal and written communication skills
- First aid and safety
- Strong Ethics
- Direct Patient Care
- HIPAA Compliance
- Compassionate Care
- Dementia Care
- Flexible schedule and availability
- Compassionate communication
- Relationship Building
- Housekeeping
- Flexible Schedule
- Supportive Companionship
- Basic Housekeeping
- Incident Reporting
- Client Transportation
- Special Needs Care
- PPE Usage
- Mobility Assistance
- Light Cleaning
- Personal Care Worker
- Fast Learner
- Clear Communication
- Attentive to People
- Supportive Personality
- Household Cleaning
- Caring Companionship
Crafts, Walking on the beach. Catching up with friends
Love making my own cards and community rock painting to share with locals in the area.
i do this on my beach walks.
Timeline
Age Care Support Worker
Celebee Pty Ltd
05.2024 - Current
Lead Bank Teller
CBA Bank/Westpac Bank
01.1976 - 12.1981
High School Diploma -
Carlingford High School
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