Summary
Overview
Work History
Skills
Referees
Timeline
Generic

Wendy Day

27 Queen Street, Ayr

Summary

I am a highly committed and cheerful customer service professional with 30 plus years of experience working with and within the general public. I have always held great rapport with all work colleagues, members of the public and with staff, since becoming a small business owner myself.

I have a strong work ethic and whilst I have gained various administrative skills I also love to bring out my creative side when I can. I am passionate about the fashion industry, and my wardrobe is testament to that!

I am a hardworking customer focused professional who brings a positive attitude and willingness to take on new responsibilities .

Overview

37
37
years of professional experience

Work History

Business Owner

Renmark Flower House
01.2018 - 07.2023
  • All aspects of starting a small business from inception - "Renmark Flower House "
  • Ordering and freighting of all flowers on a daily basis
  • Monitoring and management of all stock control
  • Liaising with floral supply, clothing ( Eb&Ive ) and gift ware suppliers
  • Customer service , taking orders via phone , online and from customers direct daily
  • Creating varied floral designs and gift lines for daily deliveries of funerals, weddings , events and functions
  • Coordinating and arranging timely deliveries of floral arrangements/gifts each day
  • Updating website weekly, creating website pages for large events such as (Valentines Day and Mothers-day)
  • Booking keeping , paying wages , working to budgets and all record keeping
  • Social media posting and scheduling daily
  • Replying to customer emails and messages daily
  • Training employees on customer order taking and basic floral arranging, and shop duties.

Administrative Assistant/Medical Records Clerk

Renmark Paringa District Hospital
01.2009 - 12.2017
  • Assisting on ward with administrative duties for doctors and nursing staff
  • Minute taking of meetings
  • Maintaining confidentiality of all medical records and sensitive information to comply with regulations.
  • Obtaining necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanning medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information
  • Patient assistance and processing of admission and discharges on the ward .
  • Processing and data entry of theatre admissions and discharges
  • In patient billing
  • Compiling reports for the Director Of Nursing when required

Dental Nurse /Receptionist

Dr Ashley Nicholls
01.2005 - 01.2009
  • Providing customer service to create positive experiences and build patient trust.
  • Answering telephone calls and making patient appointments
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Taking payments, claiming of health fund benefits
  • Banking and reporting procedures
  • Maintaining of patient reminder schedule
  • Chair side assistance to Dentist
  • Autoclaving of dental tools
  • Assisting in theatre procedures
  • Customer care
  • Developing of x-rays

Florist Boutique Assistant

Karratha Florist
05.2000 - 10.2004
  • Customer service, taking orders, assisting customers and gift wrapping
  • Maintaining a high standard of organization and cleanliness of store premises at all times
  • Floral arranging when required
  • Daily cash register opening and closing functions and generated daily sales reports
  • Merchandising of gift ware
  • Coordinating of orders and deliveries

Customer Care Supervisor

Moxham Motors
01.1994 - 12.1999
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Monitored compliance risks while adhering to safety protocols.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Monitoring and imputing of data to prompt customers of service dates and follow ups after purchasing a vehicle for a period of three years
  • Maintaining customer referrals and reward systems
  • Liaising with work shop mechanics around vehicle servicing

Sales Second In Charge

Rockmans
01.1993 - 01.1994
  • Customer service and sales
  • Assisting manager with completing customer transactions and managing issues.
  • Merchandising of clothing
  • Assisting with sales incentives, and selling techniques, to increase customer satisfaction ratings.
  • Complete store opening and closing procedures by counting drawers and managing security.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Assisting manager with reaching daily budgets

Dental Nurse

Dr Ashley Nicholls
01.1987 - 01.1992
  • Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
  • Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
  • Followed practice procedures and protocols to maintain patient confidentiality.
  • Operated and maintained all dental equipment
  • Successfully completed Dental Nursing Diploma with distinction

Skills

  • Customer Service
  • Florist
  • Web site/ Social media management
  • Qualified Dental Nurse
  • Reception / Admin
  • Medical records Clerk

Referees

Dr Paul Smith

Renmark Medical Clinic

08 85864111


Mrs Kelli Ramm

Director of Nursing 

Renmark Paringa District Hospital

08 85804100


Timeline

Business Owner

Renmark Flower House
01.2018 - 07.2023

Administrative Assistant/Medical Records Clerk

Renmark Paringa District Hospital
01.2009 - 12.2017

Dental Nurse /Receptionist

Dr Ashley Nicholls
01.2005 - 01.2009

Florist Boutique Assistant

Karratha Florist
05.2000 - 10.2004

Customer Care Supervisor

Moxham Motors
01.1994 - 12.1999

Sales Second In Charge

Rockmans
01.1993 - 01.1994

Dental Nurse

Dr Ashley Nicholls
01.1987 - 01.1992

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Wendy Day