Wendy De La Villefromoy

Liaising with luxury property owners and NSD management to support and maximise the incoming guest experience while protecting the interest of the homeowners. Inspect and evaluate the quality of the guest services set-up and presentation, and upgrade where necessary. Train approx 6 employees to uplevel where necessary encouraging optimum outcome. This was a full-time position based in Noosa Heads, Noosa Waters, Little Cove and Sunshine Beach.

• Trained workers in improved procedures designed to enhance quality and eliminate errors.
• Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
• Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions as both a buyer and seller's agent.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Maintained connections with clients to encourage repeat business and referrals.
• Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
• Successfully closed 8 deals

• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

• Co-owned business
• Led successful demand planning initiatives that improved forecast accuracy while reducing stockouts and excess inventory levels.
• Collaborated with cross-functional teams o align production goals with overall business objectives and customer demands.
• Improved inventory management practices, resulting in reduced waste and optimised stock levels.
• I worked at many Hospitality Trade shows in Chicago,&NY and generally all through the USA. This was a meet-and-greet opportunity with our customers.