Wendy Dore
Crib Point,VIC
Summary
Managed a caseload of 120 clients dealing with a multitude of barriers. Working as a part of a cohesive team, tackling tasks together efficiently and in a timely manner. Quickly operates multiple computer programs including data upload, download and spreadsheet management. Managed relationships with external RTO’s and stakeholders to improve professional network and wield positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Employment Partner
WISE EMPLOYMENT
07.2022 - Current
- Managed a caseload of 120 clients dealing with a multitude of barriers.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Maintain through documentation of client interactions and services provided to demonstrate compliance.
- Engaged in continuous professional development, staying current on best practices in employment services and workforce development.
- Develop relationships with external RTO'S external counsellors and Job Ready Programs.
- Liaising with third parties to help manage activity attendance.
- Consistently reach KPI targets and maintain strong financial revenue.
- Periodically review the caseload manager for accuracy and relevance.
- Generate purchase orders and reimbursements for participant activities,work clothing and job-related necessities.
- Proficient in managing tasks,maintaining records and optimising workflows to enhance efficiency.
- Strong ability to collaborate effectively within a team and communicate clearly.
- Continuous professional development in areas such as mental health first aid,system knowledge base and conflict management.
Senior Venue Supervisor
GRAND HOTEL
01.2015 - 06.2022
- Managerial Customer service throughout Venue
- Overseeing staff duties as per roster
- High trust position for handling extremely large amounts of cash
- Gaming room management
- Day to day handling and collating large sums of cash
- Servicing Customers in a supervisory capacity
- Recalibrating gaming machines
- Realigning and resetting gaming machines
- Preparation of days banking and writing of cheques
- Bookkeeping of daily takings
- Reconciling of meter readings of day’s takings
- Checking and cross referencing of gaming machine meters daily on 64 machines
- Preparing Venue Reports for Management
- Involved in high level discussions on day to day running of Venue
- Preparing Venue for opening prior to Management arriving
- Entrusted with Venue Keys and responsibilities for the security and wellbeing of large sums of money
Senior Nightshift Supervisor
SEAFORD HOTEL
03.2014 - 01.2015
- Managerial Customer service throughout Venue
- Overseeing staff duties as per roster
- High trust position for handling extremely large amounts of cash
- Gaming room management
- Day to day handling and collating large sums of cash
- Servicing Customers in a supervisory capacity
- Recalibrating, realigning and resetting gaming machines
Senior Nightshift Supervisor
ZAGAME’S HOTEL
11.2013 - 03.2014
- Customer service throughout Venue
- Overseeing staff duties as per roster
- High trust position for handling extremely large amounts of cash
- Gaming room management
- Day to day handling and collating large sums of cash
- Servicing Customers in a supervisory capacity
- Recalibrating gaming machines
- Realigning and resetting gaming machines
Senior Nightshift Supervisor
PIER HOTEL
11.2011 - 11.2013
- Customer service throughout Venue
- Overseeing staff duties as per roster
- High trust position for handling extremely large amounts of cash
- Gaming room management
- Day to day handling and collating large sums of cash
- Servicing Customers in a supervisory capacity
- Recalibrating gaming machines
- Realigning and resetting gaming machines
Skills
- Customer Service
- Communication Skills
- Leadership
- Business Relationship Development
- Team Building
- Staff Motivation
- Supervisory Experience
- Building Trust and Relationships
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
References
- Jordan Ryan, Business Manager, WISE Employment, 0405 478 840
- Georgie McDonald, Manager, Grand Hotel, 0409 199 988
- Sharon Murdoch, Business Development Manager, Australian Institute of Vocational Development, 0412 238 160
Qualificationsandtraining
- TAB Licence
- Responsible Service of Alcohol
- Responsible Service of Gaming
- Anti-Money Laundering
- Mental Health First Aid Certificate
Certification
Mental Health First Aid
Oh&s
Tab Licence
Responsible Service of Alcohol
Responsible Service of Gaming
Anti-Money Laundering
Timeline
Employment Partner
WISE EMPLOYMENT
07.2022 - Current
Senior Venue Supervisor
GRAND HOTEL
01.2015 - 06.2022
Senior Nightshift Supervisor
SEAFORD HOTEL
03.2014 - 01.2015
Senior Nightshift Supervisor
ZAGAME’S HOTEL
11.2013 - 03.2014
Senior Nightshift Supervisor
PIER HOTEL
11.2011 - 11.2013
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