Wendy Doyle
Blakeview,SA
Summary
A highly motivated, organised, positive administration and customer service professional, I am currently seeking full time employment within a dynamic organisation. Outstanding communication skills enable me to build effective working relationships with my colleagues and senior staff, as well as build rapport with customers to deliver exceptional service. I pride myself on my attention to detail and my organisation abilities to deliver expected goals on time and exceeding desired outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service - Relief Hub
HOBAN Recruitment
10.2024 - Current
- Database/Data entry and maintenance
- Critical Thinking in pressure situations
- Maintaining strong confidentiality
- Excellent written and verbal communication skills
- Enquiries, complaints
- Liaising with a variety of different people with diverse backgrounds
Service Support Coordinater
Equans Fire Protection
08.2024 - 10.2024
- Database/Data entry and maintenance
- Invoicing
- Critical Thinking in pressure situations
- Making/receiving telephone enquiries
- Maintaining strong confidentiality
- Excellent written and verbal communication skills
- Liaising with a variety of different people with diverse backgrounds
- Allocating jobs to technicians
- Enquiries, complaints
Receptionist/Front Office Manager
Baraka Lawyers
09.2023 - 08.2024
- Senior management assistance
- Supply Management and ordering
- Mail co-ordination
- Customer Service
- Database/Data entry and maintenance
- Invoicing
- Payroll (Xero)
- Critical Thinking in pressure situations
- Making/receiving telephone enquiries
- Maintaining strong confidentiality
- Excellent written and verbal communication skills
- Liaising with a variety of different people with diverse backgrounds
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Administration/Customer Service Officer
Various
02.2017 - 08.2023
- Company Overview: Contract – (Various fixed term incl
- ATO, PTV, Medicare & VicRoads)
- Office Management
- Senior management assistance
- Supply Management and ordering
- Mail co-ordination
- Receive deliveries
- Customer Service
- Adhere to KPI’s; call quality, AHT and adherence to schedule
- Database/Data entry and maintenance
- Invoicing, Sales Orders
- Critical Thinking in pressure situations
- Making/receiving telephone enquiries
- Maintaining strong confidentiality
- Excellent written and verbal communication skills
- Liaising with a variety of different people with diverse backgrounds
- Contract – (Various fixed term incl
- ATO, PTV, Medicare & VicRoads)
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service / Administration
Metro Trains Melbourne
01.2011 - 01.2017
- Taking/directing phone calls
- Customer service
- Enquiries, complaints
- Reaching targets
- Maintaining customer loyalty
- Multitasking
- Report generation
- Lost property co-ordination
- Use of multiple computer systems
- Control Room Operations
- Critical thinking in dangerous situations
- Event Management
- Having good communication skills
- Liaising with a variety of different people with diverse backgrounds
- Helping out with little or no notice
- Being called in with little or no notice
- Cash Handling
Customer Service and Office Administration
Skilled Recruitment
01.2008 - 01.2011
- Company Overview: Contract
- Inbound enquiries
- Provide a high level of customer service to customers
- Taking phone enquiries
- Event management
- Have good time management skills
- Exceptional communication skills
- Supplier liaison
- Take ownership of resolutions
- Use complaint handling techniques
- Use and knowledge of multiple computer systems
- Reaching targets
- Working well under pressure and independently
- Prioritisation
- Customer service
- Contract
Refund Clerk / Administration
Costco
01.2007 - 01.2008
- Company Overview: Contract
- Clean designated area
- Stay upbeat and friendly when busy
- Serve customers
- Prioritise duties
- Show customers where to find items and how they work
- Customer service
- Report Generation
- Enquiries, complaints
- Maintaining customer loyalty
- Multitasking
- Having good communication skills
- Liaising with a variety of different people with diverse backgrounds
- Helping out with little or no notice
- Contract
Receptionist
AMI Education
01.2003 - 01.2005
- Reception – meeting - greeting clients/customers
- Customer service
- Enquiries, complaints
- Typing 45 WPM
- Supplier liaison
- Maintaining customer loyalty
- Lost property co-ordination
- Telephone & Switchboard
- Multitasking
- Having good communication skills
- Liaising with a variety of different people with diverse backgrounds
- Helping out with little or no notice
- Being called in with little or no notice
- Petty Cash management
- Mail and Filing clerk
Receptionist / Office Administration
Fresh 2 U
01.2007
- Company Overview: Contract
- Taking phone calls
- Customer service
- Enquiries, complaints
- Reaching targets
- Supplier liaison
- Maintaining customer loyalty
- Multitasking
- Having good communication skills
- Liaising with a variety of different people with diverse backgrounds
- Helping out with little or no notice
- Being called in with little or no notice
- Contract
Education
Certificate IV Business Administration -
Certificate II in Business Administration -
Diploma in Freelance Photography -
Skills
- Readily accept responsibility
- Make the most of every opportunity
- Strong problem solving skills
- Attention to detail
- Consistently exceed targets
- Capacity to manage complaints
- Critical thinker
- Proficient in Microsoft Office suite
- Office organisation
- Prioritisation skills
- Committed to professional goals
- Highly organised
- Event organisation
- Positive, can-do attitude
- Flexibility
- Punctuality
- Team Player
- Clear communication
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Customer Relations
Certification
- Certificate IV Business Administration
- Certificate II in Business Administration
- Hygiene for Food Handlers
- Diploma in Freelance Photography
References
- Nabila Baraka, Managing Director, Baraka Lawyers, 0413 789 791
- Candice Villela, Team Leader, Serco, 0411 252 788
- Sally Joy, 0437 365 794, Adecco
- Richard Newbold, 0419 446 388, Signature Engraving
Timeline
Customer Service - Relief Hub
HOBAN Recruitment
10.2024 - Current
Service Support Coordinater
Equans Fire Protection
08.2024 - 10.2024
Receptionist/Front Office Manager
Baraka Lawyers
09.2023 - 08.2024
Administration/Customer Service Officer
Various
02.2017 - 08.2023
Customer Service / Administration
Metro Trains Melbourne
01.2011 - 01.2017
Customer Service and Office Administration
Skilled Recruitment
01.2008 - 01.2011
Refund Clerk / Administration
Costco
01.2007 - 01.2008
Receptionist / Office Administration
Fresh 2 U
01.2007
Receptionist
AMI Education
01.2003 - 01.2005
Certificate II in Business Administration -
Diploma in Freelance Photography -
Certificate IV Business Administration -
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