Wendy Dreyer

Woolworths

08.1993 - Current

Handled customer inquiries, resolving issues promptly for increased satisfaction.
Enhanced store productivity by maintaining a clean and organised cashier area.
Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organisational skills, safety, welfare and integrity.
Provided exceptional customer service, resulting in repeat business and positive feedback from customers.
Assisted in training new cashiers, leading to improved performance across the entire team.
Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
Used POS system to enter orders, process payments refunds, exchanges and issue receipts.
Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
Processed returns and exchanges efficiently, adhering to store policies and procedures.
Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
Contributed to loss prevention efforts by diligently checking receipts against purchased items during bagging process.
Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
Monitored self-checkout systems and provided help in resolving complex problems.