Summary
Overview
Work History
Education
Skills
Family orientated
Timeline
Generic

Wendy EMANUEL

Sidmouth ,TAS

Summary

Branch Manager with proven expertise in optimizing operations and managing inventory. Achievements include significant improvements in customer satisfaction and profitability through effective team leadership and process enhancements. Skilled in performance evaluation and driving operational efficiency. Dynamic Branch Manager with a proven track record in branch operations, inventory management, and financial reporting. Expertise in process improvement and leadership drives enhanced customer satisfaction and branch profitability.

Overview

31
31
years of professional experience

Work History

Administration Assistant

Infrabuild - ARC
Launceston/Victoria, TAS/VICTORIS
02.2025 - Current
  • Handled incoming inquiries, providing information and directing requests to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered questions from customers regarding products and services offered by the company.
  • Processed invoices for payment using accounting software applications.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Developed and maintained filing systems for confidential documents and records.

Branch Manager

Infrabuild / ARC - The Australian Reinforcing Company
Invermay, TAS
01.2010 - 12.2024
  • Oversaw daily branch operations and ensured compliance with safety regulations.
  • Managed inventory levels and coordinated supply chain logistics effectively.
  • Trained and mentored staff on operational procedures and customer service standards.
  • Developed strategies to enhance customer satisfaction and improve service delivery.
  • Implemented process improvements to streamline workflows and increase efficiency.
  • Collaborated with cross-functional teams to address client needs and support projects.
  • Conducted regular performance reviews to assess team effectiveness and development needs.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Facilitated communication between management and employees to foster a positive work environment.
  • Planned work schedules to maintain adequate staffing levels.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Created reports summarizing operational performance metrics for senior management review.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Designed sales and service strategies to improve revenue and retention.
  • Assisted other branches when needed during peak periods or special projects.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Analyzed competitors and market trends to facilitate business growth.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Coordinated preparation of external audit materials and external financial reporting.

Key Account Manager

Infrabuild - ARC
Invermay, TAS
01.2001 - 01.2014
  • Managed key client relationships to enhance service delivery and satisfaction.
  • Developed account plans to align with client objectives and needs.
  • Coordinated cross-functional teams to support client project execution effectively.
  • Conducted regular account reviews to assess performance and client feedback.
  • Analyzed market trends to identify opportunities for account growth.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.

CSO Representative

Infrabuild - ARC
Invermay
08.1994 - 01.2004
  • Fulfill CSO obligations as needed.
  • Communicated with customers to understand their needs and provide assistance.
  • Assisted in processing customer orders and inquiries efficiently.
  • Collaborated with team members to resolve customer issues quickly.
  • Maintained product knowledge to answer questions accurately.
  • Documented customer interactions in the CRM system for reference.
  • Participated in training sessions to enhance service skills and knowledge.

Education

Some College (No Degree) -

Administration Course
Launceston

Skills

  • Branch operations
  • Inventory management
  • Performance evaluation
  • Financial reporting
  • Process improvement
  • Customer relationship management
  • Telephone skills
  • Computer proficiency
  • Manufacturing and housing expertise
  • Project assistance for Bridgewater Bridge development

Family orientated

  • very family orientated

Timeline

Administration Assistant

Infrabuild - ARC
02.2025 - Current

Branch Manager

Infrabuild / ARC - The Australian Reinforcing Company
01.2010 - 12.2024

Key Account Manager

Infrabuild - ARC
01.2001 - 01.2014

CSO Representative

Infrabuild - ARC
08.1994 - 01.2004

Some College (No Degree) -

Administration Course

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Wendy EMANUEL