Wendy Fowler
Churchill ,QLD
Summary
To seek and maintain a position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. I am seeking employment within an organisation that has the ability for me to expand my current knowledge and skillset.
Overview
12
12
years of professional experience
Work History
Volunteer
Ipswich Assist
01.2023 - 11.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organisation and planning.
- Prepared pre cooked meals for homeless locals
Customer Service Assistant
Golden Roast Catering
01.2017 - 12.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
- Described products to customers and how best to care for merchandise.
- Gathered and verified data from customers to promote marketing initiatives.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Delivered prompt service to prioritise customer needs.
- Presented food at events on buffets tables
- Stock ordering
Customer Service Attendant
Oxley Bowls Club
01.2012 - 01.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to RSA and RSG requirements
- Provided a high level of Customer Service
- Stocktake
Skills
- Community Engagement
- Computer Skills
- Flexible Schedule
- Telephone Etiquette
- Attentive to people
- Customer service
- Fast learner
- Adaptable
References
Strong references available upon request
Timeline
Volunteer
Ipswich Assist
01.2023 - 11.2023
Customer Service Assistant
Golden Roast Catering
01.2017 - 12.2022
Customer Service Attendant
Oxley Bowls Club
01.2012 - 01.2017
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