Wendy Franckiewicz
Wodonga,VIC
Summary
Dedicated professional with a proven track record at Estia Health Aged Care, excelling in elderly care support and client needs assessment. Leveraged motivational techniques and positive communication to enhance resident well-being, achieving notable improvements in engagement and quality of life. Skilled in teamwork and time management, consistently praised for attention to detail and a strong work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lifestyle Assistant
Estia Health Aged Care
02.2016 - Current
- Assisting residents to lead an enriched and fulfilled life by providing activities and emotional support.
- Built strong relationships with residents, fostering trust and loyalty through excellent communication skills and consistent followups.
- Organized special events and activities for residents, promoting engagement and a sense of community among participants.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Developed and implemented activities to improve residents' quality of life.
- Helped residents to maintain independence and quality of life.
- Provided emotional support and companionship to residents.
- Developed and implemented individual care plans tailored to needs of each resident.
- Encouraged residents to take part in activities tailored to individual needs.
- Assisted in creating monthly activity calendars based on the needs of individual resident's care plans.
Food Service Manager
Estia Health Aged Care
03.2014 - 04.2016
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
Laundry Attendant
Estia Health Aged Care
01.2012 - 03.2015
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Operated machines correctly by following machine instructions and safety regulations.
- Used irons and iron boards to press clothing, folding and organizing garments.
Cleaning Assistant
Estia Health Aged Care
10.2011 - 01.2012
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
Education
Certificate III in Business Administration - Business Administration
MyeCampus
Online06-2025
Certificate IV in Leisure And Health - Lifestyle Coordinator
Integrated Care & Management Training
Online10-2021
Certificate IV in Allied Health Assistance - Assistant Physio And Occupational Therapist
Wodonga TAFE
Wodonga, VIC12-2015
Skills
- Elderly care support
- Data Collection
- Client Needs Assessment
- Motivational Techniques
- Client Records Management
- Client assistance
- Group facilitation
- Well-being understanding
- Positive communication strategies
- Strong Work Ethic
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Certification
Certificate IV in Leisure and Health
Certificate IV in Allied Health Assistance
Statement of Attainment - Provide support to people living with dementia
Timeline
Lifestyle Assistant
Estia Health Aged Care
02.2016 - Current
Food Service Manager
Estia Health Aged Care
03.2014 - 04.2016
Laundry Attendant
Estia Health Aged Care
01.2012 - 03.2015
Cleaning Assistant
Estia Health Aged Care
10.2011 - 01.2012
Certificate IV in Leisure and Health
Certificate IV in Allied Health Assistance
Statement of Attainment - Provide support to people living with dementia
Certificate III in Business Administration - Business Administration
MyeCampus
Certificate IV in Leisure And Health - Lifestyle Coordinator
Integrated Care & Management Training
Certificate IV in Allied Health Assistance - Assistant Physio And Occupational Therapist
Wodonga TAFE
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