Retail manager with extensive experience at Surprise Gifts & Homewares, specializing in inventory management and team leadership. Achieved significant improvements in customer satisfaction through effective conflict resolution and strategic merchandising initiatives. Focused on operational efficiency and staff development, resulting in a high-performing retail environment.
Overview
18
18
years of professional experience
Work History
Retail Manager
Surprise Gifts & Homewares
Bargara, Queensland
04.2016 - Current
Managed daily store operations to ensure effective workflows and procedures during opening and closing.
Trained new staff in customer service standards and product knowledge to boost team performance.
Oversaw inventory management, maintaining optimal stock levels through regular monitoring and timely replenishment.
Implemented visual merchandising strategies to enhance store appeal and increase customer engagement.
Processed sales transactions accurately with point-of-sale systems, improving operational efficiency.
Resolved customer complaints swiftly to foster satisfaction and loyalty among patrons.
Coached teams to deliver exceptional service while meeting sales objectives consistently.
Facilitated communication between store staff and upper management, aligning activities with organizational goals.
Retail Assistant Manager
Flash Harry's
Bundaberg, Queensland
06.2007 - 10.2015
Supported daily operations and staff scheduling at Flash Harry's.
Trained new team members in customer service protocols and store policies.
Managed inventory levels using specific inventory management systems.
Delivered exceptional customer service to enhance shopping experiences.
Conducted regular audits of merchandise displays for compliance with standards.
Resolved customer complaints promptly to uphold satisfaction levels.
Collaborated with management to implement in-store promotional strategies.
Maintained cleanliness and organization of retail space to improve accessibility.
Education
Certificate III in Retail - Retail
Job Smart
Pialba, QLD
11-2009
Certificate II in Retail - Retail
Job Smart
Pialba, QLD
07-2009
Skills
Inventory management and control
Merchandising operations and planning
Customer relationship management
Sales transactions and cash handling
Staff training and development
Team leadership
Conflict resolution strategies
Operational efficiency
Effective communication
Problem solving
Time management
Merchandising oversight and pricing
Operations management
Staff recruitment and scheduling
Leadership development
Strategic selling approaches
Marketing strategy
Affiliations
Love camping and fishing in our boat with my partner and family