Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Wendy Goodman-Jones

Millbank,QLD

Summary

Retail manager with extensive experience at Surprise Gifts & Homewares, specializing in inventory management and team leadership. Achieved significant improvements in customer satisfaction through effective conflict resolution and strategic merchandising initiatives. Focused on operational efficiency and staff development, resulting in a high-performing retail environment.

Overview

18
18
years of professional experience

Work History

Retail Manager

Surprise Gifts & Homewares
Bargara, Queensland
04.2016 - Current
  • Managed daily store operations to ensure effective workflows and procedures during opening and closing.
  • Trained new staff in customer service standards and product knowledge to boost team performance.
  • Oversaw inventory management, maintaining optimal stock levels through regular monitoring and timely replenishment.
  • Implemented visual merchandising strategies to enhance store appeal and increase customer engagement.
  • Processed sales transactions accurately with point-of-sale systems, improving operational efficiency.
  • Resolved customer complaints swiftly to foster satisfaction and loyalty among patrons.
  • Coached teams to deliver exceptional service while meeting sales objectives consistently.
  • Facilitated communication between store staff and upper management, aligning activities with organizational goals.

Retail Assistant Manager

Flash Harry's
Bundaberg, Queensland
06.2007 - 10.2015
  • Supported daily operations and staff scheduling at Flash Harry's.
  • Trained new team members in customer service protocols and store policies.
  • Managed inventory levels using specific inventory management systems.
  • Delivered exceptional customer service to enhance shopping experiences.
  • Conducted regular audits of merchandise displays for compliance with standards.
  • Resolved customer complaints promptly to uphold satisfaction levels.
  • Collaborated with management to implement in-store promotional strategies.
  • Maintained cleanliness and organization of retail space to improve accessibility.

Education

Certificate III in Retail - Retail

Job Smart
Pialba, QLD
11-2009

Certificate II in Retail - Retail

Job Smart
Pialba, QLD
07-2009

Skills

  • Inventory management and control
  • Merchandising operations and planning
  • Customer relationship management
  • Sales transactions and cash handling
  • Staff training and development
  • Team leadership
  • Conflict resolution strategies
  • Operational efficiency
  • Effective communication
  • Problem solving
  • Time management
  • Merchandising oversight and pricing
  • Operations management
  • Staff recruitment and scheduling
  • Leadership development
  • Strategic selling approaches
  • Marketing strategy

Affiliations

  • Love camping and fishing in our boat with my partner and family
  • Gardening with my son
  • Spending quality time with family and friends

References

References available upon request.

Timeline

Retail Manager

Surprise Gifts & Homewares
04.2016 - Current

Retail Assistant Manager

Flash Harry's
06.2007 - 10.2015

Certificate III in Retail - Retail

Job Smart

Certificate II in Retail - Retail

Job Smart
Wendy Goodman-Jones