Summary
Overview
Work History
Education
Skills
Gardning, Cooking and Volunteering
Timeline
Generic

Wendy Gorton

12 Rosewood Avenue, Orange,NSW

Summary

Experienced Real Estate Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

44
44
years of professional experience

Work History

Real Estate Agent/Business Office Manager

Peter Fisher Real Estate Pty Ltd
10.1996 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Organized and updated databases, records and other information resources.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for [Number] employees.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Property Manager

Toner & Associates
04.1995 - 09.1995
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.

Office Administrator/Property Manager

Blowes Bernard Real Estate
09.1979 - 04.1987
  • Administered operations to handle needs of more than [Number] tenants across [Number] property units.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reconciled account files and produced monthly reports.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Education

Real Estate Certificate Course -

Department of Technical & Further Education
Orange
12.1984

Skills

  • Payment Collection
  • Service Provider Sourcing
  • Document Review
  • Personnel Needs Assessments
  • Data Communications
  • Records and Database Management
  • Microsoft Office
  • Business Needs Identification
  • Professional Correspondence
  • Human Resources Management Software
  • Financial and Operational Reporting

Gardning, Cooking and Volunteering

I enjoy gardening and cooking. I also have been volunteering with Orange Waratah Junior Soccer for many years.  I also enjoy walking and visiting the South Coast watching the whales.

Timeline

Real Estate Agent/Business Office Manager

Peter Fisher Real Estate Pty Ltd
10.1996 - Current

Property Manager

Toner & Associates
04.1995 - 09.1995

Office Administrator/Property Manager

Blowes Bernard Real Estate
09.1979 - 04.1987

Real Estate Certificate Course -

Department of Technical & Further Education

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Wendy Gorton