Wendy HOCKING
MULLENGANDRA,NSW
Summary
Proven leader with extensive experience at ADVENTURE GEAR, adept in visual merchandising and team development. Excelled in enhancing team efficiency and crafting engaging in-store displays, significantly boosting customer engagement. Skilled with in-store event promotion, demonstrating a keen ability to align with brand values and drive seasonal promotions.
Overview
24
24
years of professional experience
Work History
2IC Manager
ADVENTURE GEAR
Albury, NSW, NSW
01.2015 - 11.2024
- Ensured compliance with workplace OH&S policies for a safe working environment.
- Built effective teams by thorough recruitment and hiring processes.
- Enhanced the efficiency of team performance.
- Organized and compiled the weekly staff rosters.
- Delivered high-quality customer service by understanding customer needs and recommending appropriate products.
- Optimized in-store displays to increase customer engagement.
- Crafted visually appealing storefront displays to engage passersby.
- Liaise with suppliers for stock procurement, warranty claims, and POS material.
- Liaise with customers for special orders, online orders, and any customer complaints.
- Optimized stock management by performing routine re-stocking and regular product counts to detect irregularities.
- Banking and postage.
- Managing store operations at both opening and closing.
2IC Manager
SILK ROAD
Brisbane , QLD
06.2000 - 06.2011
- Developed creative window displays and in-store merchandising.
- Manage the full cycle of recruitment including interviewing and hiring.
- Monitor and develop team performances.
- Identify the development needs of individuals and coach, mentor and support staff members to improve knowledge, skills and performance.
- Completing rosters for 2 stores with a total of 27 staff members ranging from casual to full-time employees, including the management team.
- Cash handling, reconcile and calculate daily banking sheets, as well as banking and collecting change for our weekend trade.
- Complete weekly orders in a timely manner, and liaise with suppliers on stock procurement, warranties, and POS merchandise.
- Setting out daily tasks for employees.
Floor Staff Member
ADAIR'S- House of Linen
Albury, NSW, NSW
08.2003 - 08.2004
- Ensured consistent store layout as per company guidelines and in-line with catalogues.
- Designed window displays following head office guidelines.
- Providing excellent customer service.
- Re-stocking products from weekly orders
- Cash handling, reconcile and calculate daily banking sheets.
- Meet budget forecasts individually as well as collectively as a store.
- Phoning customers with special orders.
- Clean and tidy of the store.
- Mailing.
Education
Diploma of Business/Diploma of Marketing & Communication - Business/Marketing
TAFE- Queensland South Bank Campus
Brisbane01-2002
High School Diploma -
Canterbury College
Waterford, QLD12-1992
Skills
- Visual Merchandising
- Marketing
- In-store event display management
- Product expertise
- Remerchandising
- Seasonal promotions
- Brand alignment
- Merchandising plan development
- In-store event promotion
Affiliations
- I am a hiking and outdoor enthusiast.
- I love to stay fit and active.
- Enjoy camping with my family.
- Enjoy meeting new people.
Timeline
2IC Manager
ADVENTURE GEAR
01.2015 - 11.2024
Floor Staff Member
ADAIR'S- House of Linen
08.2003 - 08.2004
2IC Manager
SILK ROAD
06.2000 - 06.2011
Diploma of Business/Diploma of Marketing & Communication - Business/Marketing
TAFE- Queensland South Bank Campus
High School Diploma -
Canterbury College
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