Wendy Hyde

. Greeted and assisted visitors, ensuring a welcoming environment.

• Maintained organized front desk area, enhancing office appearance and accessibility.
• Scheduled appointments and meetings, optimizing calendar management for staff.
• Processed incoming and outgoing mail, facilitating timely communication within the organization.
• Assisted with administrative tasks, supporting team members in daily operations.
• Expedited invoice processing by accurately entering data into financial software programs.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Streamlined appointment scheduling for increased accuracy and improved customer satisfaction.
• Maintained detailed records and filing systems, ensuring easy access to vital information.
• Trained new receptionists on company policies and procedures, ensuring consistent quality of service across all team members.
• Assisted with onboarding new clients and securing paperwork completion.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Routed incoming mail and messages to relevant personnel without delay.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Implemented efficient routing strategies to optimize delivery schedules and reduce delays.
• Enhanced customer satisfaction by providing detailed product information and efficient order processing.
• Developed strong customer base through efficient and reliable service.

• Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
• Verified insurance information, enhancing billing accuracy and reducing claim denials.
• Coordinated communication between patients and healthcare providers to streamline care delivery.
• Maintained electronic health records with precision, supporting compliance with regulations and standards.

• Managed patient records and documentation to ensure accuracy and compliance with healthcare regulations.
• Coordinated communication between medical staff, patients, and families to enhance service delivery.
• Scheduled appointments and maintained calendars for healthcare providers to optimize workflow efficiency.
• Processed admissions and discharges in accordance with hospital protocols to streamline operations.
• Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.

• Transcribed dictation using specialized transcription software, ensuring high accuracy and efficiency.
• Reviewed and edited documents for clarity, grammar, and formatting consistency.
• Managed multiple transcription assignments simultaneously, meeting tight deadlines consistently.
• Collaborated with legal personnel to understand terminology and context for accurate documentation.
• Demonstrated proficiency in utilizing specialized software programs for audio playback, transcription, and word processing tasks.
• Reduced errors in transcribed materials through diligent proofreading and editing tasks before submission.
• Adapted to various industry terminology quickly, enhancing the quality of transcribed documents across diverse fields.
• Maintained high standards of confidentiality with sensitive information while typing legal, medical, or business documents.

• Managed patient records ensuring accuracy and compliance with regulations.
• Coordinated record retrieval processes to enhance operational efficiency.
• Maintained confidentiality of sensitive information in accordance with HIPAA standards.
• Implemented electronic health record systems improving data accessibility and organization.
• Audited medical records for completeness and accuracy, addressing discrepancies promptly.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Maintained patient confidence by keeping patient records information confidential.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.