Wendy Jorquera
27 Danzig Street Kalkallo,VIC
Summary
Qualified and versatile Administrative Assistant with hands-on experience in office support, documentation, and customer-facing roles. Leverages a background as an Early Childhood Co-Educator to bring exceptional organization, multi-tasking, active listening, and conflict-resolution skills to fast-paced office environments. Known for high attention to detail, strong time management, and a positive, collaborative approach to administrative operations.
Overview
3
3
Languages
1
1
Certification
2
2
years of post-secondary education
29
29
years of professional experience
Work History
Co-Educator
Hume City Council
1079 Pascoe Vale Road, Vic
10.2012 - 09.2026
- Facilitated individualized learning experiences that targeted specific developmental skills in children.
- Implemented educational activities that promoted cognitive and social growth among children.
- Designed and organized creative activities to stimulate children's interest and participation.
- Developed age-appropriate programs that promoted exploration and discovery, enriching children's learning experiences.
- Fostered a collaborative environment among staff, improving communication and enhancing overall program effectiveness.
- Ensured compliance with safety regulations to create a secure learning space for children.
- Led team meetings to share best practices and improve communication among educators.
- Implemented council policies and procedures to ensure safety and compliance in all activities.
- Encouraged participant engagement through positive group support.
Co-Educator
Goodstart Early Learning
130 donchester Street Craigieburn, Vic
05.2010 - 06.2012
- Facilitated engaging learning experiences that promoted children's cognitive and social development.
- Developed and implemented age-appropriate activities that fostered children's curiosity and creativity.
- Collaborated with educators to create a supportive and inclusive classroom environment.
- Managed daily classroom routines, promoting an organized and conducive learning environment.
- Supported children during transitions and activities to promote independence and confidence.
- Participated in team meetings to share insights and strategies for effective teaching practices.
- Communicated regularly with parents, strengthening partnerships and keeping them informed on children's progress and activities.
- Organized family engagement events to strengthen relationships between home and school.
Data Entry Administrator
Oxfam Australian financial
156 George Street Fitzroy, Melbourne Victoria
06.2004 - 09.2007
- Ensure data integrity by verifying information before entry
- Input data into systems with precision and attention to detail
- Entered financial records into donor databases with high accuracy.
- Verified payment details against invoices and supporting documents.
- Updated confidential donor account information in finance systems.
- Organized and maintained electronic and physical records to enhance retrieval efficiency.
- Maintained filing systems for charitable funds and payment records.
- Implement filing systems to enhance record accessibility and efficiency
- Checked completed work for errors or duplicate information before submission.
- Work closely with team members to streamline data entry processes
- Participated in team meetings to provide updates and contribute to project improvements.
- Ensured compliance with relevant laws and regulations concerning privacy and confidentiality of customer information.
Medical Receptionist
Broadmeadows Health Service
35 Johnstone Street, Broadmeadows, Vic
04.1997 - 10.1999
- Scheduled and followed up on patient appointments, processing payments and maintaining accurate patient files to support seamless clinic operations.
- Scheduled and coordinated patient appointments to optimize clinic workflow and efficiency.
- Updated appointment schedules to minimize wait times and enhance patient satisfaction.
- Greeted and checked in patients, updating information in computer system to ensure accurate records.
- Verified patient information and prepared reception paperwork for medical consultations.
- Entered and updated patient information in electronic health records system.
- Maintained confidential records and supported smooth daily reception operations.
- Resolved patient inquiries promptly, enhancing patient experience through clear communication.
- Provided accurate information to patients regarding services and procedures.
- Facilitated clear communication among staff to enhance overall clinic operations.
- Collaborated with healthcare team to streamline patient care processes.
- Greeted patients at Broadmeadows Health Service front desk with professional, calm service.
- Answered incoming calls and directed enquiries to appropriate health service staff.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Communicated with patients to verify appointment details and enhance scheduling accuracy. to confirm scheduled appointments and obtain additional details.
- Handled office phone lines, returning calls and directing messages to maintain efficient operations. by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Communicated with patients with compassion while keeping medical information private.
- Communicated with patients with compassion while keeping medical information private.
Education
GED -
Victoria University
Melbourne, VIC05-2011
GED -
Kangan Institute of TAFE
Broadmeadows, VIC 02.1995 - 12.1996
High School Diploma -
Hilcrest Secondary College
Broadmeadows, VIC11-1996
Skills
- Child development
- Classroom management
- Curriculum planning
- Teaching strategies
- Learning development
- Child safety compliance
- Parent communication
- Problem solving
- Effective communication
- Feedback delivery
- Conflict resolution
- Creative problem solving
- Problem solving
- Attention to detail
- Relationship building
- Child safety compliance
Languages
Spanish
Full Professional
English
Full Professional
Italian
Elementary
Certification
- WWC
- National Child Safety Foundation Training Certificate
- Victorian Certificate of Education
- Certificate in Office Administration
- Certificate III in Children’s Services
Timeline
Co-Educator
Hume City Council
10.2012 - 09.2026
Co-Educator
Goodstart Early Learning
05.2010 - 06.2012
Data Entry Administrator
Oxfam Australian financial
06.2004 - 09.2007
Medical Receptionist
Broadmeadows Health Service
04.1997 - 10.1999
GED -
Kangan Institute of TAFE
02.1995 - 12.1996
GED -
Victoria University
High School Diploma -
Hilcrest Secondary College