Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wendy Kipchoge

Admin Support Officer
Labrador

Summary


An enthusiastic and customer-focused Support Officer initiating and identifing action and analyzing options to facilitate service improvement. Demonstrating strong information management skills and proficient knowledge of different applications to present information in wide range of formats with excellent attention to detail. Able to Conduct target setting, profiling and performance monitoring to meet priorities of business and customers.

Overview

4
4
years of professional experience

Work History

Admin Support Officer

Ozcare Aged Care Facility
08.2022 - Current
  • Maintained and updated filing, inventory, mailing and database systems manually or using a computer
  • Reviewed files, records, and other documents to obtain information to respond to requests
  • Computed, recorded, and proofread data
  • Coding invoices, petty cash handling and banking on a weekly basis
  • Proactively assure customer's happiness and gather data from customers in a friendly manner

Roster Officer

Ozcare Aged Care Facility
08.2022 - Current
  • Responsible for scheduling 200 staff in three different areas of the facility including nurses, care assistants and client services assistants
  • Creating and implementing two-week schedules by factoring in paid time off and leave of absence for all staff
  • Update roster database with staff availability, leave requests and other relevant information
  • Monitor hours worked by staff to ensure they are working within the scope of industrial relations obligations
  • Maintain rostering systems
  • Meet deadlines whilst maintaining attention to detail and accuracy

Payroll Officer

Ozcare Aged Care Facility
08.2022 - Current
  • Responsible for running payroll procedures for at least 200 employees fortnightly
  • Ensure that all new employees are registered in the payroll system on a timely basis
  • Provide advice to staff by answering their queries about timesheets and payslips
  • Prepare all relevant payroll documents (starts from receiving daily timesheet, encoding, printing and checking man hour)
  • Reconcile employee vacations/sick leave balances and accruals
  • Provided customer service support

Legal Officer

Commission on Administrative Justice (Kenya)
12.2020 - 06.2022
  • Managed customer queries, providing appropriate solutions and resolutions in a timely manner
  • Processed personnel actions, investigations, and awards
  • Performed legal research and drafting
  • Coordinated administrative operations, performance evaluations, and personnel training
  • Compilation of case files Client interview and settlement of the dispute through alternative dispute resolutions
  • Appearing in court

Education

Masters - Information Systems

Holmes Institute

Bachelors - Laws

University of Nairobi

Skills

    Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

    Peoplepoint

    Redmap

    Mirus Works

    Preceda Payroll

    Peoplestreme

    E-tools

    oral communication

    written communication

    research

    problem-solving

    time-management

    teamwork

References

  • Anna Dube, Ozcare, anna.dube@ozcare.org.au
  • Stephen Hopgood, Ozcare, Stephen.hopgood@ozcare.org.au

Timeline

Admin Support Officer

Ozcare Aged Care Facility
08.2022 - Current

Roster Officer

Ozcare Aged Care Facility
08.2022 - Current

Payroll Officer

Ozcare Aged Care Facility
08.2022 - Current

Legal Officer

Commission on Administrative Justice (Kenya)
12.2020 - 06.2022

Bachelors - Laws

University of Nairobi

Masters - Information Systems

Holmes Institute

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Wendy KipchogeAdmin Support Officer