Wendy Klimis
Glenwood,Australia
Summary
Dedicated, proactive, and highly motivated professional with a robust background in project, business, process and change management, committed to aligning organizational goals with innovative solutions. A collaborative spirit and results-driven mindset enable seamless adaptation to dynamic business environments while fostering teamwork and driving initiatives that enhance productivity and efficiency. Proven expertise in implementing strategies that ensure impactful outcomes for the organization. Passionate about leveraging skills to contribute significantly to organizational success and create lasting value.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Business Analyst
Aboriginal Housing Office
07.2023 - Current
- As the Business Analyst, I was responsible for business analysis and supporting change management activities, within the Performance and Finance Directorate, to support the implementation of AHO’s Common Terms and Conditions (CTC) Contracts, with the aim to standardise & align contractual requirements for Aboriginal Community Housing Providers, who manage AHO properties.
- Responsibilities include:
- Lead business requirements gathering, validating and analysis across cross-functional teams, to ensure alignment with contractual requirements, stakeholder needs, legislation, Policies, Guidelines and Organisational Frameworks
- Manage the discussions and amendments to contracts with internal and external Legal teams
- Support and contribute to the design and delivery of communication and engagement activities and campaigns for internal and external stakeholders
- Support and deliver change management activities including operational transition and coaching
- Stakeholder management – influence and negotiate with internal and external stakeholders to obtain consensus for change activities
- Facilitate and present at Workshops/Information and Consultation Sessions for both internal and external stakeholders
- Identify, analyse and document existing businesses processes and recommend improvements to enhance business operations and performance
- Map current and develop future end to end processes, including identified opportunities for future improvement, to ensure stakeholder clarity
- Gather, analyse and translate business data to meaningful insights to support informed decision making and improve the effectiveness of processes and the project
- Contribute to project tracking and reporting with Project Manager on progress, risks and issues and interdependencies, including the development and monitoring of project plans
- Engage & collaborate with business and technology teams to determine technical & functional requirements
- Develop test scenarios, perform project testing and lead business teams on testing of technical changes, including engaging with the technical team on testing defects
- Role: Business Analyst (Contractor)
Business Analyst
Lion
03.2021 - 06.2023
- As the Business Analyst, I was responsible for business analysis activities, within the People Services team, to support the implementation (& post implementation) of SAP Employee Central (EC), SAP Employee Central Payroll (ECP), Ramco Payroll and Kronos Time Attendance systems.
- Responsibilities include:
- Kronos Optimisation Project - Identify, plan, and implement improvements to streamline, reduce gaps and increase efficiency of the Time & Attendance system and processes:
- This involved the facilitating of workshops to support the identification and implementation of streamlined processes; identifying capability gaps and strategies to close these gaps; analysing of dashboards and reporting to assist in the identification of insights, process gaps and Continuous Improvement Opportunities; liaising with business stakeholders to identify and address business issues/concern; working with BAU teams to develop and maintain regular health checks
- Development of procedural documentation and Work Instructions, including process mapping
- Leave remediation Project – resolve a high volume of leave related issues post implementation of the Ramco Payroll system:
- This involved the identification of system issues resulting in incorrect employee leave balances, working with vendors to resolve system issues, calculating the correct leave accruals & balances and liaising with employees to provide balances and reassure system confidence; managing, troubleshooting, and resolving leave related incidents
- ECP Implementation - Leave Reporting Lead to support the implementation of ECP:
- This involved leading a team to manually recalculate all leave entitlements and accruals balances to migrate to the new ECP system; develop leave configuration requirements including facilitating workshops with Payroll to identify these requirements; performing user acceptance testing, liaising with internal teams to ensure leave balances were in line with legislation, policies and/or Enterprise Agreements and Awards
- Ad hoc business analysis tasks as required such as - Overtime Analysis across the Lion businesses, Time and Motion Reviews for teams within People Services, system enhancements
Business Change & Process Analyst
Euro Garages Australia
08.2020 - 02.2021
- As the Business Change and Process Analyst, I was responsible for providing business, process & change analysis expertise to support the implementation & transition of People Systems (SuccessFactors and Kronos) from Woolworths to Euro Garages Australia. The transition included changes from highly customised systems to an out of the box solution for both SuccessFactors and Workforce Dimensions (Kronos).
- Responsibilities include:
- Facilitated Process Design workshops with teams, to support the design of future state processes & procedures, for People & Culture services and systems
- Provide guidance & advice regarding business processes/improvements
- Develop and deliver future state business facing and internal People & Culture processes and procedures via Promapp
- Support Change Management activities
- Support the development of User Guides and e-Learning modules
- As part of Business Readiness activities, work with the Program Manager, Operations, People & Culture and Finance to identify the necessary actions/tasks that need to occur to support the successful implementation
- Build and maintain strong stakeholder relationships by actively engaging with Stakeholders to understand their objectives and concerns to facilitate the project success
- Develop & distribute weekly pre & post go live communication and supporting documentation
- Development and distribution of ad hoc communication to address system incidents
- Provide effective communication to all stakeholders & affected staff to keep them updated on progress and actions required to assist through transition
- Assist the Program Manager with the identification of Change or Business Readiness issues and risks
- Ad hoc Go Live support where required
Senior Change Analyst
nbn Co
01.2018 - 09.2019
- As the Senior Change Analyst, I was responsible for supporting the Change Lead and/or Payments Product Manager, to successfully execute and embed monthly change initiatives, in an Agile environment, across Commercial Assurance Operations.
- Responsibilities include:
- Assist the Payments Product Manager with analysing, triaging, escalating and communicating reported system incidents and issues
- Translating and analysing business/IT changes into detailed change impact assessments
- Cross-functional stakeholder management and communications
- Working with the Business Enablement team or Business to embed change into Business as Usual
- Identify, analyse and prepare mitigation tactics for change related risks
Change Analyst
nbn Co
05.2017 - 09.2017
- As the Change Management Analyst for Procurement, I was responsible for supporting the Change Manager with all change activities relating to the Procurement Transformation Program.
- Responsibilities include:
- Assist in creating and executing a change management plan, incorporating stakeholder management, impact assessment, communications, training and resistance management
- Identify, analyse and prepare mitigation tactics for change related risks
- Identify and manage change related issues
- Assist in the development of training material, including online training guide (design, content, script and voiceovers).
- Organise and train business users, where required
Operational Performance Consultant
Leighton Contractors
06.2013 - 09.2014
- As the Operational Performance Consultant, I was responsible for working with internal businesses and Business Services teams to improve the performance & output required by Business Services, primarily the Accounts Payable team, following the implementation of Oracle Enterprise Resource Planning (ERP).
- Responsibilities include:
- Performing and directing analysis of business performance
- Provide advice/recommendations on product and process design initiatives across the business and identifying, scoping and assessing opportunities for improvement
- Driving approval and implementation of solutions for improvement i.e., Recommended training, process reengineering, documented processes, avenues for better communication, SLA’s, customer satisfaction
- Assist with the development of processes, procedures and training manuals
- Manage the implementation; including testing of Readsoft Collector as an add-on to the current Readsoft software, to automate the receipt & processing of emailed AP invoices into Oracle ERP
- Assist the Operational Manager with business function transition initiatives and automation projects
Business Analyst
News LIMITED
02.2013 - 05.2013
- As a Business Analyst on the Circulation Project, I was responsible for working with internal businesses, along with several other Project team members, in the analysis, design and implementation of News Ltd.’s Circulation and Subscriptions system (Phase 2).
- Responsibilities include:
- Assist with the implementation of the designed application configuration and processes
- Facilitate workshops to identify & capture solution challenges within the National design solution
- Review and recommend improvements to existing design/processes in line with the National solution
- Ensure the national solution is implemented with a minimum of risk and business impact
- Work in alignment with across project streams to support the cross-stream deliverables
- Resolve application configuration testing issues
- Ensure data quality conversion issues are reviewed and resolved with businesses
Circulation Business Support Team Leader
News LIMITED
02.2012 - 02.2013
- As the Circulation Business Support Team Leader, I was responsible for providing business support to the national Circulation and Subscription system users across News Ltd.
- Responsibilities include:
- Ensuring that the team delivers a professional, customer focused and high performing support service in line with agreed service scope and service levels
- Assist with the professional development of team members to enhance skills and promote cross-skilling
- Provide support, coaching and mentoring to the Team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
- Ensure any quality management processes to the team’s activities are followed, e.g., ensuring all support methods, procedures and tools are robust, fully tested, of high quality and fit for purpose
- Develop and maintain professional credible relationships with key stakeholders (IT, Finance and the business), including relevant third parties and strategic suppliers
- Recommend and assist with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the Business Support team
- Provide clear ownership and resolution of incidents/faults logged against applications/systems supported by the team to agreed SLA’s and KPI’s
- Ensure completeness of root cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents
- Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLA’s and KPI’s
CircOne Business Solutions Stream Lead
News LIMITED
06.2011 - 01.2012
- As the Stream Lead for the CircOne Business Solutions team, I was responsible for leading the Stream in the analysis & design and implementation of News Ltd.’s Circulation and Subscriptions systems (Phase 1).
- Responsibilities include:
- Driving the business solution analysts to implement the designed application configuration and processes
- Ensure all business needs are considered and all stakeholders are represented
- Using experience in past projects (if applicable) to highlight risks and pitfalls in the solution delivery
- Ensuring that the broader business circulation strategy is considered when adopting and part of the solution
- Ensuring all process mapping is completed and managed as enhancements are identified
- Ensuring that the solution is fit for purpose, is fully tested & stable
- Ensuring all stream project risks were identified
- Ensuring that the solution analysts and project team groups work to identify all business impacts
- Lead the team in the development of test scenarios and test scripts
- Working with the test team to resolve testing issues
Business Analyst
News LIMITED
04.2010 - 05.2011
- As a Business Analyst within News Ltd.’s Circulation project, I was primarily responsible for the analysis and development of the national business processes & procedures, to support the implementation of the new national Circulation and Subscription system (DTI).
- Responsibilities include:
- Design, development and deployment of the national business processes & procedures: Level 1 through to Level 4
- Facilitation of Process workshops across businesses to identify and resolve potential process gaps
- Provide recommendations or alternatives for improving processes across the organisation
- Assist with the development of National Circulation and Subscription Policies & system naming conventions
- Assist the training team with the development of training guides in line with the national business processes and procedures
- Develop Requirements Testing Traceability Matrix to ensure all business requirements & aligned processes have been thoroughly tested
- Liaise with various business groups to facilitate implementation of new or improved business processes
- Coordinating and performing end user reviews for modified or new processes and other post implementation support
- Manage, Coordinate and assist with the execution of testing within the Business Solutions team
Project Manager and Business/Process Analyst
BORAL LIMITED
11.1999 - 03.2010
- As a Project Manager within Boral’s Shared Service Centre, I was primarily responsible for leading and managing the successful delivery of specific project initiatives, whilst ensuring that project benefits were achieved and continued to be sustainable on an ongoing basis after completion of the project.
- As a Business/Process Analyst within Boral’s Shared Service Centre, I was responsible for assisting in the analysis, design, development and successful implementation of specific project initiatives, to ensure Business requirements were met.
- Responsibilities include:
- Develop the Business Case, Project Management Plan, Project Schedule, Resource Plan, Project Budget and obtain business signoff.
- Develop and manage a team of internal and external staff who are accountable for delivery of agreed tasks throughout the lifecycle of the project.
- Manage project plans and budgets, prioritising tasks to ensure overall business case objectives are achieved in a timely and cost-effective manner
- Develop and implement Risk and Issue Management strategies
- Manage Steering Committee/key stakeholder meetings and implement the Change Management and Communications strategy
- Develop the Test strategy and plan
- Develop the Training strategy and plan
- Develop Business Continuity and Disaster Recovery plans
- Co-ordinate post implementation systems support arrangements including establishing a Resolver Matrix and Service Level Agreement’s (SLA’s) between the Boral businesses, Boral IT and external support providers
- Conduct post implementation reviews of projects
- Ensure successful handover to Operations, Boral IT and external Vendors
- Develop approach to design and obtain agreement to standard processes
- Development of business processes and procedure documentation
- Assist technical & functional resources, including external vendors, on the design and development of initiatives
- Development of test scripts
- Perform project functional and integration testing
- Manage User Acceptance Testing and ensure appropriate user involvement and sign off processes in place
- Train business users where required
Finance Officer
Various Organisations
01.1998 - 09.1999
- Finance Officer: January 1998 – September 1999
Data Entry Operator, Finance Officer, Finance Team Leader & Sales Area Manager
Health Insurance Commission
07.1987 - 07.1997
- Data Entry Operator, Finance Officer, Finance Team Leader & Sales Area Manager: July 1987 – July 1997
Education
Scheduling and Cost Control
ESI International
01.2008
Managing Projects
The George Washington University School of Business
01.2007
Microsoft Project
Australian Institute of Management
01.2006
Effective Communication
Australian Institute of Management
01.1994
Professional Selling Skills
Australian Institute of Management
01.1993
Commerce Advance Certificate
Western Institute of TAFE
01.1992
Secretarial Studies Certificate
Western Institute of TAFE
01.1986
School Certificate
Mitchell High School
01.1985
Skills
- Strong interpersonal communication
- Dedicated to enhancing customer satisfaction
- Implementation of process solutions
- Effective decision and problem-solving skills
- Analytical ability and attention to detail
- Proficient in project management methodologies
- Experienced in fostering effective interactions with all stakeholders
- Strong leadership and organisational skills
- Stakeholder management and ability to build strong relationships
- Solid grasp of computer/organisational technology
- Meeting/Workshop Management
- Understanding of Change Management methodologies
Certification
- 2018 SAFe 4 Certified Practitioner, Scaled Agile Inc
- 2007 Registered PM (Level 5), Australian Institute of Project Management (Please note: accreditation has not been renewed)
Timeline
Business Analyst
Aboriginal Housing Office
07.2023 - Current
Business Analyst
Lion
03.2021 - 06.2023
Business Change & Process Analyst
Euro Garages Australia
08.2020 - 02.2021
Senior Change Analyst
nbn Co
01.2018 - 09.2019
Change Analyst
nbn Co
05.2017 - 09.2017
Operational Performance Consultant
Leighton Contractors
06.2013 - 09.2014
Business Analyst
News LIMITED
02.2013 - 05.2013
Circulation Business Support Team Leader
News LIMITED
02.2012 - 02.2013
CircOne Business Solutions Stream Lead
News LIMITED
06.2011 - 01.2012
Business Analyst
News LIMITED
04.2010 - 05.2011
Project Manager and Business/Process Analyst
BORAL LIMITED
11.1999 - 03.2010
Finance Officer
Various Organisations
01.1998 - 09.1999
Data Entry Operator, Finance Officer, Finance Team Leader & Sales Area Manager
Health Insurance Commission
07.1987 - 07.1997
Managing Projects
The George Washington University School of Business
Microsoft Project
Australian Institute of Management
Effective Communication
Australian Institute of Management
Professional Selling Skills
Australian Institute of Management
Commerce Advance Certificate
Western Institute of TAFE
Secretarial Studies Certificate
Western Institute of TAFE
School Certificate
Mitchell High School
Scheduling and Cost Control
ESI International
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