Wendy Legge
Killarney Vale
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am reliable, hardworking, enthusiastic and punctual with experience managing front desk operations and offering general office support. I have excellent communication skills both over the phone and via email. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs with the desire to exceed customer expectations. I have the ability to multitask across multiple platforms, from sales assistant to HR consultations and processing payroll for clients. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organisational skills.
Overview
8
8
years of professional experience
Work History
Customer Service Consultant
Scholastic Australia
02.2023 - Current
- Work to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Working independently and within a team
- General housekeeping
- Order Processing; for both Trade and School customers
- Proved successful working within tight deadlines and sometimes fast-paced atmosphere.
- Taking Payments over the phone ensuring the safety and security of the Customers private Details.
- Providing solutions, support and or answers for customers in a timely manor.
- and so much more...
Warehouse Assistant
Scholastic Australia
10.2021 - 01.2023
- Work to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Picking, packing checking/combining and sending for Trade and Book Club
- Picking and sending orders for independent stores
- Working independently and within a team
- General housekeeping.
Admin Assistant
TLSA Professional Services
01.2016 - 10.2021
- Work to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Proved successful working within tight deadlines and sometimes fast-paced atmosphere
- Review personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
- Update employee banking records when it was necessary
- Update employee files with new details such as changes in address or salary levels
- Maintain employee confidence and protected payroll operations by keeping information confidential
- Process new hire paperwork and documents
- Respond to employee questions and requests for information in timely and knowledgeable fashion
- Check accrued hours against listed hours for leave time
- Set up and run a large ebay store with the desire to exceed customer expectations, communicating with customers via email, picking packing and sending orders
- Always ensuring orders are correct and arrive to the customers quickly and in the brand new condition they are sent.
Class Manager
Jazzercise Tuggerah Lakes
03.2017 - 07.2020
- Approached new and existing customers to initiate conversations to make them feel welcome and accepted, and discuss our offers etc
- Checked in/Greeted customers before class
- Take payments Record classes attended Help with set up and pack up General housekeeping.
Retail Assistant
Pages2Scrap
01.2016 - 08.2018
- Approached browsing customers to initiate conversations to determine buying preferences
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Assisted customers with prompt and polite support in-person and via telephone
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Used POS system to process sales, returns, online orders and gift card activations
- Answered questions about store policies and concerns to support positive customer experiences
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Employed strategic tactics such as cross-selling and upselling to drive sales
Education
Certificate II in Retail Services -
Coles Supermarkets
Certificate III in Childrens Services -
TAFE New South Wales - Ourimbah Campus
Higher School Certificate -
Gorokan High School
Skills
- Reviewing Data
- Recording Data
- Maintaining Files
- Order Processing
- Payroll Processing
- Team Player
- Computer skills
- Leadership
- Excellent work ethic
- POS Systems
- Teamwork
- Cash Handling
- Sales Goals
- Customer service
- Organisation
- Multitasking abilities
- Excellent telephone and email etiquette
Hobbies and Interests
- Reading
- Family time
- Camping
- Jazzercise
- Scrapbooking
Timeline
Customer Service Consultant
Scholastic Australia
02.2023 - Current
Warehouse Assistant
Scholastic Australia
10.2021 - 01.2023
Class Manager
Jazzercise Tuggerah Lakes
03.2017 - 07.2020
Admin Assistant
TLSA Professional Services
01.2016 - 10.2021
Retail Assistant
Pages2Scrap
01.2016 - 08.2018
Certificate II in Retail Services -
Coles Supermarkets
Certificate III in Childrens Services -
TAFE New South Wales - Ourimbah Campus
Higher School Certificate -
Gorokan High School
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