Wendy Lu
Summary
With over 15 years of expertise in visa coordination and global mobility, I have a proven track record in providing migration advice, establishing compliance procedures, and overseeing strategic sponsorship activities. My experience spans various sectors, including education, migration services, and hospitality, where I have successfully integrated business practices with national and international immigration requirements. Currently serving as a Visa Coordinator, I have developed and implemented procedures for visa compliance and played a pivotal role in overseeing company sponsorship strategies to ensure seamless operations. Prior to this, as a global mobility adviser at the University of Queensland, I engaged in a 3-month project focused on inbound and outbound global mobility. In this role, I provided guidance on visa eligibility and facilitated relocation processes for international staff and students.
Overview
14
14
years of professional experience
Work History
Visa Coordinator - National
CIVEO
02.2024 - Current
Global Mobility Adviser
The University of Queensland
10.2023 - 12.2023
- Coordinate the end-to-end processes associated with relocating employees, including engaging with third-party vendors for international and domestic relocation, immigration service providers specializing in SC186 and SC482 visas, and global payroll and compliance providers.
- Enhance employee satisfaction during international assignments by providing comprehensive support and guidance on cultural adaptation, housing, schooling, and other aspects.
- Stay abreast of industry trends and regulatory developments in the global mobility space, enabling the organization to adapt its program accordingly.
- Deliver and administer the mobility framework, along with associated policies and processes, to support inbound and outbound moves, ensuring a seamless employee experience in line with governance protocols.
- Strengthen relationships between HR departments across different regions through effective communication and collaboration on international assignments.
- Collaborate with various departments and stakeholders within the university, such as the TA team, HR team, faculties, and institutes, to ensure a smooth transition for employees and students involved in global mobility.
- Support the delivery and administration of the University's immigration policy and associated processes for inbound and outbound moves, ensuring legislative compliance.
- Maintain accurate records and reports related to visa expiration dates, travel plans, and assignment terminations.
- Stay up to date with changes in visa and immigration laws, as well as international travel regulations, to provide accurate and current information.
International Admissions Officer
AUSTRALIAN COLLEGE OF APPLIED PROFESSIONS, NAVITAS
03.2023 - 10.2023
- Responsible for diligently evaluating and assessing the eligibility of applications submitted by international students from a diverse range of countries.
- Determine whether the applicants' overseas qualifications meet the equivalency requirements of Australian qualifications and comply with the student visa criteria set forth by the Department of Home Affairs, including GTE (Genuine Temporary Entrant) requirements.
- Specialize in offering alternative pathways to ensure the success of students.
- Assess the eligibility of prospective international students for their chosen courses.
- Issue either a Letter of Offer or a Letter of Unsuccessful in a timely and well-documented manner.
- Follow up with students or education agencies to address any pending documents or additional information.
- Issue Electronic Confirmation of Enrolment (eCoE) promptly, following the guidelines and direction set forth by PRISM.
- Support students throughout the enrolment process and generate timetables that align with their academic goals and preferences.
Senior Registered Migration Agent
AUSTRALIA ASIA MIGRATION CONSULTANTS
12.2010 - 10.2023
- Possess exemplary knowledge of Australian Migration Legislation, Policies, and Regulations, with the ability to interpret and advise clients accordingly.
- Provide expert advice and guidance to clients and assess inquiries across a range of visa classes.
- Liaise with the Department of Home Affairs (DoHA), Administrative Appeals Tribunal (AAT), skills assessment authorities, and other relevant bodies such as the Australian Federal Police (AFP) and State Governments.
- Ensure compliance with the Australian Migration Act and Regulations.
- Adhere to the Migration Agent Code of Conduct.
- Apply the highest ethical standards in all dealings with clients.
- Facilitate effective communication with clients, ensuring the timely exchange of information.
- Handle sensitive information with discretion, maintaining client confidentiality at all times.
Education
Graduate Certificate - Australian Migration Law And Practice
The Australian National University
01-2009
Master of Business - Human Resource Management
Queensland University of Technology
01-2003
Bachelor of Business - International Business
Queensland University of Technology
01-2001
Skills
- Expertise in Migration Visa Classes
- Cultural Competency
- Time Management Skills
- Effective Communication Skills
- Diverse Business Engagement
- Project Management
- Stakeholder Relationship Management
- Skilled in Conflict Management
- Risk Mitigation Strategies
- Strategic Planning
- Regulatory Compliance Monitoring
- Policy Implementation
Other Skills
Language Skills
- Fluent in Mandarin
- Fluent in English
Computer Skills
- Microsoft Office
- Salesforce
- Workday
- Navigate
- Oracal
Timeline
Visa Coordinator - National
CIVEO
02.2024 - Current
Global Mobility Adviser
The University of Queensland
10.2023 - 12.2023
International Admissions Officer
AUSTRALIAN COLLEGE OF APPLIED PROFESSIONS, NAVITAS
03.2023 - 10.2023
Senior Registered Migration Agent
AUSTRALIA ASIA MIGRATION CONSULTANTS
12.2010 - 10.2023
Graduate Certificate - Australian Migration Law And Practice
The Australian National University
Master of Business - Human Resource Management
Queensland University of Technology
Bachelor of Business - International Business
Queensland University of Technology
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