Wendy Manu
Whyalla Jenkin SA & Regional,SA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Carer
18 Months Caring For My Father After Major Surgery
Minto, NSW
06.2021 - 10.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong ability to deliver emotional support and companionship.
- Engaged father in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted father with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Monitored intake of meals to help father achieve nutritional objectives.
- Provided safe mobility support to help father move around personal and public spaces.
Receptionist Assistant
Concept Recruitment
Arndell Park, NSW
10.2021 - 11.2021
- Transport back office
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered central telephone system and directed calls accordingly.
- Reception
Customer Service Officer
GMK Logistics
Berrinba, Qld
10.2020 - 05.2021
- Customer data entry of job orders in Jaix Warehouse
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues and completed orders to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Pick ‘n’ Pack customer orders, arrange transport with Jaix Freight
- Arrange put-away of customer stock
- Manage stock count weekly
- Check off & confirm orders pre-transport
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Tavern Attendant
SODEXO
Roxby Downs, SA
08.2019 - 12.2020
- Dining –Working 12hr shifts on a 2 (weeks)on & 1 (week) off roster Replenishing food & drink, serving food cleaning floors, vacuuming carpet, clearing & cleaning tables for meal service, re-stocking supplies, food preparation, food wrapping, kitchen assistance – prep of some foods, deep cleaning
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Drink service, re-stocking supplies, general service/bar attending, cleaning toilets, walls, floors & general cleaning outside tables area.
WAIT ATTENDANT
TASSIE TAVERN
Port Augusta, SA
06.2019 - 08.2019
- Bistro - Taking meal orders with cash till, prepping-setting/clearing/waiting tables, kitchen preparation making barista coffees/shakes & customer service with a smile, cleaning tables, floors & kitchen area
- Bar - RSA bar service, coffee & small snack serving, clearing tables & dishwasher assist, restocking fridges, balancing till.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
CUSTOMER SERVICE OFFICER
GMK LOGISTICS NSW
Gregory Hills, NSW
03.2013 - 05.2019
- Reception: Welcoming visitors, filling out OH&S forms for access to warehouse, supplying safety vest, glasses scanning & logging forms, boardroom bookings, staff sign in forms.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Established and accurately prepared customers accounts to complete new purchases.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies.
- Modified and refined offerings and operational practices to meet changing customer requirements.
Customer Service Officer
Border Express
Wetherill Park, NSW
01.2010 - 01.2013
- Managing online inbox for quotes, supplying online quotes, activating quotes booking pickups, servicing customer queries, filing & archiving scanned pods, filing forwarding pods/connotes, monitoring cash customers
- Administration – office/kitchen supplies: ordering kitchen supplies for 2 x kitchens, replenishing tea & coffee supplies, ordering milk, keeping stock & ordering of stationery & paper supplies for all state offices, ordering, logging & transporting all uniform orders for all states & ad-hoc.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Rececption/administration Assistant
Patrick Corporation
Sydney, NSW
01.2007 - 01.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Skills
- White Card Certificate – 17/11/22
- Stand-By Person Skill Set – 16/11/22
- Confined Space – 15/11/22
- Various transport computer programs
- Various switchboards
- Customer Service – phone & face to face
- RSA/ RCG certificate (NSW)
- Responsible Person certificate (SA)
- RSA certificate (SA)
- Police Check
- Current NSW License – HR
Certification
White Card Certificate – 17/11/22
Stand-By Person Skill Set – 16/11/22
Confined Space – 15/11/22
RSA/ RCG certificate (NSW)
Responsible Person certificate (SA)
RSA certificate (SA)
Timeline
Receptionist Assistant
Concept Recruitment
10.2021 - 11.2021
Personal Carer
18 Months Caring For My Father After Major Surgery
06.2021 - 10.2022
Customer Service Officer
GMK Logistics
10.2020 - 05.2021
Tavern Attendant
SODEXO
08.2019 - 12.2020
WAIT ATTENDANT
TASSIE TAVERN
06.2019 - 08.2019
CUSTOMER SERVICE OFFICER
GMK LOGISTICS NSW
03.2013 - 05.2019
Customer Service Officer
Border Express
01.2010 - 01.2013
Rececption/administration Assistant
Patrick Corporation
01.2007 - 01.2010
White Card Certificate – 17/11/22
Stand-By Person Skill Set – 16/11/22
Confined Space – 15/11/22
RSA/ RCG certificate (NSW)
Responsible Person certificate (SA)
RSA certificate (SA)
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