Summary
Overview
Work History
Education
Skills
Accomplishments
Education Training
References
Timeline
Generic

WENDY MARTIN

Townsend,NSW

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Grants Assessor Contractor

MBC Recruitment / DOB Enterprises Pty Ltd
06.2020 - 08.2022
  • Assessed various grants, promoted to SME, acquired employment with Service NSW
  • Followed guidelines and work instructions for each Grant
  • Following terms and conditions along with guideline in assessment of provided files to requesting further documentation to make an assessment if application is eligible or not.
  • Providing assistance to colleagues in understanding Policy and Procedures when viewing different documents to recognizing non compliant formats of files that have been provided on applications
  • Providing assistance to colleagues in understanding Policy and Procedures when viewing different documents to recognizing non compliant formats of files that have been provided on applications

  • Team bonding meetings for training purposes with daily updates to changes in the policy of grants for all to adapt and take on board in implementing these changes

Grants Coordinator Contractor

Service NSW DCS
08.2022 - 03.2024
  • Management of a team of 10 assessors along with a team Leader, conducting quality assurance checks, coordinating and allocating case loads to one assessor to another on a daily basis when ones are sick or on leave for case work tasks and callbacks to be attended too by other colleagues.
  • Providing support to help train and guide assessors with case management queries and answer frequently asked questions in Microsoft Teams chat every day from assessors on all aspects of grant requirements from start to finish processes.
  • Helping out the team with workloads in making calls and assessing of grant cases to viewing documents for assessment if legit documents have been provided to requesting required documents to support customers applications and making the decision if there grants are eligible or not.

  • Communication with finance team for Team Leaders and Coordinators to have payment checks done on behalf of assessors to know if customer has received the funds or not to answer customer queries on monies received or not.

Sales/Office

Clarence Water Filters Pty Ltd
03.2013 - 11.2019
  • Processed website and phone or email orders, management of database and provided customer service by phone and in sales office walk ins.
  • Creating orders while on a call asking for customers details to create an order by entering details into the online cart and taking payment to finalizing the order.
  • Welcoming customers and making front counter sales, answering calls & generating new sales orders
  • Calling customers and answering order queries and providing product services & information
  • Resolving customers changes with accuracy and efficiently to urgent delivery requests to change of product requests
  • Processing of card and cash transactions by eftpos and online banking merchant
  • Liaising with Customers/Suppliers/Tradesman/Couriers/Australia Post and Warehouse staff to priorities customers shipment requests
  • Daily use in Microsoft Word, Excel, Woo-Commerce, Word Press, Interspire, Firefox, Microsoft Edge, Internet Explorer, Google Chrome, Google Maps, Outlook, Horde and Thunderbird applications
  • Walking customers through the website to find products and phone and email quotes on trade prices for companies
  • Helping customers with accessing & setting up their online accounts & identifying & assessing customer’s needs to achieve satisfactory outcomes
  • Contacting customers on Order Inventory shortages & offering other available products to negotiating on prices for more expensive products
  • Responding & following up on customers missing, delayed or damaged goods

Customer Service Officer

Brooms Head Caravan Park
03.2009 - 03.2013
  • Park Office management of park office, creating customers bookings by entering into RMS and processing of payments and refunds.
  • Daily banking and reconciliation of reports and cash till.
  • Quoting tariffs for Camp sites & Cabins on calls and walk in customers
  • .Processing of permanent residents rental payments
  • Directing holiday makers via the Park Ma, to there destination of camp site or cabin.
  • Changing campsites on customer request to accommodate other family members on stays together

  • Checking customers In-out of the park, updating of blackboard of daily weather and events

Education

GED -

TAFE NSW
Maclean, NSW
03.2007

Skills

  • Database and Data Entry Management using Salesforce, Word Press, Interspire and RMS - Reservation Management System
  • Front Counter Sales and Reception Duties
  • Entering and processing Eftpos and Cash Transactions
  • Daily management in allocating and transferring Cases to assessors
  • Communication with staff and transport drivers
  • Assessing and completing Service NSW Government Grants
  • Processing Website Orders through to dispatching Australia wide
  • Customer Relationship Management in Salesforce
  • Running Zoom meetings as Co-host and as a participant
  • Preparing Manifest labels for Satchels and Cartons
  • Warehouse picking and packing of goods
  • Creating Meetings and adding users in Microsoft Teams
  • Managing SAP for personal leave requests and Pay slips
  • Advance user in Microsoft Outlook 365, Word and Excel
  • Live Excel Spreadsheet entries for reporting of data
  • Setting Tasks for NSW Revenue in Debtrak
  • Providing help, support, training and coordinating work loads to assessors
  • Calls through Genesys using wrap Up Codes and entering leave requests
  • Creating Microsoft Team Meeting Invites and adding and removing of users in Team chats

Accomplishments

  • I got promoted from an assessor by my Team Leader Kristine Clarke by title of role to act as her assistant as SME, a Subject Matter Expert to help and support a team of assessors with their daily questions on grant queries and on how to follow through on processes to training them and advice given within the guidelines and policy requirements.
  • From my dedication and commitment in my position I attained one of the 30 positions advertised externally from 600 applicants that applied. This was a position to transition from a contractor employed with an Agency to become employed as a contractor under Service NSW that included Holiday and Sick Leave.
  • I applied for an opportunity out of Nine internal positions that became available and I was chosen to act in a TAA - Temporary Assignment Allowance Role as a Grant Coordinator along with the pay grade of 5/6 for this position.

Education Training

  • Completed 5th June 2020 – Feb 2023 - SNSW Mandatory Learning on Grant Modules
  • Completed 2013 - Certificate III in Holiday Parks Resorts
  • Completed 2008 - Certificate III in Information Technology (Support) with Distinction
  • Completed 2007 - Certificate III in Business Administration

References

  • Sage Carver, 0428 056 403, Service NSW/Manual Assessment Team - Team Leader Manager
  • Kristine Clarke, 0492146802, Small Business Fees & Charges Rebate Scheme – Team Leader
  • Greg Brown, 0418619562, Clarence Water Filters Pty Ltd / Owner
  • Danielle Barrett, 0447474626, Brooms Head Caravan Park / Contract Manager
  • Chris Priem, 0414910667, Brooms Head Caravan Park / Contract Manager

Timeline

Grants Coordinator Contractor

Service NSW DCS
08.2022 - 03.2024

Grants Assessor Contractor

MBC Recruitment / DOB Enterprises Pty Ltd
06.2020 - 08.2022

Sales/Office

Clarence Water Filters Pty Ltd
03.2013 - 11.2019

Customer Service Officer

Brooms Head Caravan Park
03.2009 - 03.2013

GED -

TAFE NSW

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WENDY MARTIN