Summary
Overview
Work History
Skills
Timeline
Generic

Wendy Minshall

Enfield,NSW

Summary

Hostess/ Waitress Supervisor


Motivated Waitress with experience serving customers in busy, cafes and restaurants. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Coordinates service efforts for settings ranging from large banquets to casual dining rooms.

Dedicated food service professional well-versed in food and beverage operations and guest services. Successful at building relationships with customers to increase loyalty and repeat business. Provides structured service and work plans, balancing needs of patrons and team members. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.


Traffic Controller


Reliable professional skilled at directing and controlling traffic flow for vehicles and pedestrians. Proficient in use of hand signals and radios to communicate effectively with drivers. Uses understanding of traffic regulations and traffic engineering principles to uphold highest standards of safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

9
9
years of professional experience

Work History

Traffic Controller - Team Leader

Mack Civil Engineering
01.2020 - Current
  • Trained new traffic controllers to properly use traffic control devices and apply best practices.
  • Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
  • Enhanced driver safety by diligently monitoring road conditions and conducting necessary adjustments to signal timings.
  • Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
  • Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
  • Conducted regular equipment inspections to ensure all tools were in proper working condition, reducing downtime due to malfunctions or repairs.
  • Worked with foreman to create effective temporary traffic control schemes.
  • Coordinated with other agencies toestablish proper traffic control during periods of construction or other events.
  • Received recognition for consistently maintaining high levels of professionalism while interacting with drivers and pedestrians, promoting positive public relations.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.
  • Communicated with team members using hand signals and radios.
  • Assembled signs and cones to direct traffic through construction sites.
  • Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
  • Strengthened interdepartmental relationships by collaborating with colleagues from various agencies, ensuring seamless coordination during joint operations.


Hostess Manager

Renee Pizzeria
01.2019 - 06.2021
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow.
  • Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Waiter/Barista Manager

Prego Cafe
09.2018 - 11.2020
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.


Security Guard

CVEM Security Group
04.2015 - 05.2020
  • Assisted in the development of comprehensive security plans for special events and occasions e.g concerts, festivals.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Reduced incidences of theft by implementing effective access control measures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Checked and verified photo identification prior to granting facility access.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.

Skills

  • Customer Service
  • Hospitality Service Expertise
  • Time management
  • Efficient organization
  • Attention to detail
  • Task Delegation
  • Complaint Handling
  • Two-Way Radio Proficiency
  • Safety Compliance
  • Traffic Control Supervisor
  • Emergency Response Management

Timeline

Traffic Controller - Team Leader

Mack Civil Engineering
01.2020 - Current

Hostess Manager

Renee Pizzeria
01.2019 - 06.2021

Waiter/Barista Manager

Prego Cafe
09.2018 - 11.2020

Security Guard

CVEM Security Group
04.2015 - 05.2020
Wendy Minshall