Summary
Overview
Work History
Education
Skills
WIRES wildlife carer
Timeline
Hi, I’m

Wendy Mitchell

Oberon,NSW
Wendy Mitchell

Summary

Enthusiastic leader and improvement expert eager to contribute to team success through hard work, attention to detail and process excellence skills. Clear understanding of what it takes to deliver outcomes and embed change across an organisation. Motivated to learn, grow and excel.

Overview

11
years of professional experience

Work History

Telstra
Sydney, NSW

Process Centre of Excellence Principal
06.2020 - Current

Job overview

  • Designed process ownership and accountability model;
  • Supported process owner allocation, govern change control and compliance reporting to ARC;
  • Developed and lead improvement of cross company architecture and common language definition;
  • Established standards, practices and methods utilised to deliver Agile BPM at scale across Telstra improvement portfolio;
  • Enable a Community of Practice of 700 core members and 2600 total stakeholders to develop capabilities and peer to peer network to achieve Process Excellence;
  • Developed process innovation capabilities, recognised across the industry and represented Telstra at external events to showcase value realised;
  • Led Agile mission teams, fulfilling the role as Product Owner, delivering ongoing sprint and game plan successes;
  • Built, developed and grown the PCoE team, achieving a 92% EES score and a collaborative community who go the extra mile for P@T and Telstra on the whole.

Telstra
Sydney , NSW

Process Innovation Principal
06.2019 - 06.2020

Job overview

  • Started as a 12mth secondment funded by TDO allocated to GBS Innovation team to form a cross company capability to protect Telstra against Critical Process Failure;
  • Supported Vicki Carter (Risk owner) and Sarah Meehan to develop risk mitigations and ARC tracking;
  • Developed Process Owner Playbooks for 196 process owners;
  • Established P@T Architecture and tested fit via CRO Business Resilience program;
  • Took over Signavio application ownership and administration responsibilities;
  • Set up Telstra and Signavio Design Partnership which led to Telstra being named Signavio's Co Innovator of 2020;
  • Led Proof of Concepts for Journey Modelling and Process Intelligence products at Telstra;
  • Led Telstra's Process Hackathon and CEOLT Sharktank including Gero Decker from Signavio;
  • Co-Keynote speaker in Berlin Signavio World;
  • Established Governance guardrails for process design and improvement and automated the QA (conformance check) to minimise CoE operational overhead;
  • Formed the Process@Tesltra CoE;
  • Designed online course modules for Signavio;

Telstra
Sydney , NSW

B2B Transformation Principal
12.2015 - 05.2019

Job overview

  • Supported Wayne Lotter, Sundi Balu and Nathan Bell to build B2B Transformation Business Cases to initiate case for change across Telstra;
  • Led process delivery model design, supported by Accenture to build a delivery team up to 2000 people from across Telstra;
  • Directly on boarded and developed 50 process and knowledge experts to deliver first end to end process design for B2B;
  • Partnered successfully with multiple vendors to deliver an Agile capacity based delivery team to flex to program requirements and budgets;
  • Delivered in year benefits and 50% RoI for Knowledge Mgmt projects;
  • Established practices and methods which have been adopted company wide via P@T;

Telstra
Sydney, NsW

Risk and Quality Specialist
01.2013 - 11.2015

Job overview

  • Managed risk assessments across the deal life cycle to ensure mitigations were established;
  • Reviewed solution and service contracts for deals over $100m Total contract value;
  • Developed improvement opportunities for Telstra's Bid and Solution Mgmt. processes;
  • Worked across multiple programs and initiatives such as Global Delivery Model, Sustain, NAS Revenue Assurance, Top Process Model;
  • Sydney T-Way Facilitator for 12months training over 100 individuals;

Education

TAFE
Bathurst, NSW

Associate of Science from Horticulture
05.2020

University Overview

  • Hobby Farmer
  • Gardener
  • Beekeeper
  • Cattle Herder

Skills

  • Area of expertise Business Process Management
  • Leadership and Team Collaboration
  • Transformation and Change
  • Industry Best Practices IITL, eTOM, APQC, SCOR,
  • Agile Program Delivery
  • Product Management
  • Telstra Acumen and Relationships
  • Operational Leadership and Excellence

WIRES wildlife carer

Rescuing and caring for injured and orphaned wildlife - kangaroos, wombats, wallabies, echidnas, possums.

Timeline

Process Centre of Excellence Principal

Telstra
06.2020 - Current

Process Innovation Principal

Telstra
06.2019 - 06.2020

B2B Transformation Principal

Telstra
12.2015 - 05.2019

Risk and Quality Specialist

Telstra
01.2013 - 11.2015

TAFE

Associate of Science from Horticulture

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Wendy Mitchell