Wendy Moens - Klomp

• Increased client satisfaction by providing personalized massage treatments based on individual needs and preferences.
• Enhanced physical well-being of clients by performing various massage techniques, including deep tissue and sports massage
• Improved client retention through exceptional customer service and maintaining a clean, comfortable treatment environment.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.

This was a multitasking job. I was responsible for:

- Entrance swimming-pool.

- Reception work: - sign in travellers for the night.

- help out with complaints to the best of my abilities, within company standards.

- redirect people to the right departments they seek.

- Handling Bowling reservations.

- Handling Squash reservations.

- Serve drinks and snacks.

I was an assistant manager for house keeping for a 90 staffed group. Which included

- Hour admin

- Making rosters for different branches of housekeeping

- Hiring people from agencies to help out

- Make schedules for the day.

- Contact with home owners on the park

- Plan big cleaning

- Help on the work floor when needed. (shortage of staff)

- Good communication towards all other departments.

- Handling complaints

Just to make sure to get the job done at the end of the day, With the less amount of pressure preferably on everyone