Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Open To Work

Wendy Monteagle

HARKNESS,VIC

Summary

Dynamic Housekeeping Supervisor at Victoria Emergency Management Intuition, skilled in training and mentoring staff while ensuring high standards of cleanliness and guest satisfaction. Proven expertise in quality control and chemical handling, fostering a motivated team environment that consistently meets operational goals. Committed to enhancing service excellence through effective communication and problem-solving.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

Victoria Emergency Management Intuition
08.2019 - Current
  • Assisted in daily cleaning and sanitation of guest rooms and common areas.
  • Supported the training of new housekeeping staff on procedures and standards.
  • Partnered with team members to achieve timely task completion.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Housekeeping Room Attendant

Grand Mercure
08.2001 - 2008
  • Ensured cleanliness and sanitation of guest rooms following established protocols.
  • Collaborated with team members to maintain high standards of room readiness.
  • Trained new staff in efficient cleaning practices and safety
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

Aged Care Worker

Villa Marie
04.2003 - 07.2006


  • Assisted with mobility and transportation, promoting independence and safety for residents.
  • Developed tailored care plans in collaboration with healthcare professionals to meet individual needs.
  • Monitored health conditions, reporting changes to nursing staff for timely interventions.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialisation
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.

Education

Certificate II in Community Services -

Victorian Qualifications Authority
Malvern, VIC

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Cleaning techniques
  • Training and mentoring
  • Health and safety compliance
  • Task delegation
  • Vacuuming and sweeping
  • Quality improvements
  • Customer relationship management
  • Chemical handling
  • Team building
  • Staff motivation
  • Maintenance coordination
  • Turndown service
  • Room inspection
  • Timekeeping
  • Problem-solving
  • Clear communication
  • Staff training
  • Linens management
  • Room occupancy maintenance

Certification

Train the Trainer , Supervisor Development Program , Image Customer Service Program

Work Preference

Job Search Status

Open to work

Work Type

Part TimeFull Time

Location Preference

On-Site

Salary Range

$0/hr - $200/hr

Timeline

Housekeeping Supervisor

Victoria Emergency Management Intuition
08.2019 - Current

Aged Care Worker

Villa Marie
04.2003 - 07.2006

Housekeeping Room Attendant

Grand Mercure
08.2001 - 2008

Certificate II in Community Services -

Victorian Qualifications Authority

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Wendy Monteagle