Open To Work
Wendy Monteagle
HARKNESS,VIC
Summary
Dynamic Housekeeping Supervisor at Victoria Emergency Management Intuition, skilled in training and mentoring staff while ensuring high standards of cleanliness and guest satisfaction. Proven expertise in quality control and chemical handling, fostering a motivated team environment that consistently meets operational goals. Committed to enhancing service excellence through effective communication and problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Victoria Emergency Management Intuition
08.2019 - Current
- Assisted in daily cleaning and sanitation of guest rooms and common areas.
- Supported the training of new housekeeping staff on procedures and standards.
- Partnered with team members to achieve timely task completion.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Housekeeping Room Attendant
Grand Mercure
08.2001 - 2008
- Ensured cleanliness and sanitation of guest rooms following established protocols.
- Collaborated with team members to maintain high standards of room readiness.
- Trained new staff in efficient cleaning practices and safety
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Aged Care Worker
Villa Marie
04.2003 - 07.2006
- Assisted with mobility and transportation, promoting independence and safety for residents.
- Developed tailored care plans in collaboration with healthcare professionals to meet individual needs.
- Monitored health conditions, reporting changes to nursing staff for timely interventions.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialisation
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
Education
Certificate II in Community Services -
Victorian Qualifications Authority
Malvern, VICSkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Cleaning techniques
- Training and mentoring
- Health and safety compliance
- Task delegation
- Vacuuming and sweeping
- Quality improvements
- Customer relationship management
- Chemical handling
- Team building
- Staff motivation
- Maintenance coordination
- Turndown service
- Room inspection
- Timekeeping
- Problem-solving
- Clear communication
- Staff training
- Linens management
- Room occupancy maintenance
Certification
Train the Trainer , Supervisor Development Program , Image Customer Service Program
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteSalary Range
$0/hr - $200/hrTimeline
Housekeeping Supervisor
Victoria Emergency Management Intuition
08.2019 - Current
Aged Care Worker
Villa Marie
04.2003 - 07.2006
Housekeeping Room Attendant
Grand Mercure
08.2001 - 2008
Certificate II in Community Services -
Victorian Qualifications Authority