Wendy Marlene Herring
Toowoomba,QLD
Summary
My current position title is on-site manager for the St Vinnies Retail Store located in Toowoomba. I have extensive experience, over 30yrs within the world of customer service From first point of contact on the floor to management positions. I am open to the idea of learning new skills and products. I am a hands on type of employee and enjoy the physical side of a job as much as mental stimulating roles. I look forward to meeting with you and learning more about your company and positions available.
Overview
20
20
years of professional experience
Work History
Onsite Manager – St Vinnies Retail – Warehouse Toowoomba
St Vincent De Paul Society
Toowoomba
07.2024 - Current
- Supervise daily operations from donations at ground level to saleable quality on shop
- Implementation of WH&S as per company policies
- Adhering to ACCC guidelines
- Daily replenishment to ensure stock level in-store
- Liaising with multiple sectors within Society – Accounts, HR & IT regular basis
- Supplying Clothing, Furniture & Homewares via internal Voucher Reimbursement for Homeless & other Clientele
Retail Supervisor
Munro Group
Toowoomba, QLD
07.2022 - 06.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
2IC Mackay store
Lincraft
Mackay
03.2022 - 06.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Supervisor / Manager – Lifeline Retail
Uniting Care
08.2019 - 12.2020
- Opening / End of Day procedures
- Customer service
- Rostering of Volunteers 15
- Allocating appropriate roles for capabilities
- All pricing standards
- Money Handling skills
- Implementation of rotating sales program
- Display salesfigurations
- Safety audits
Store Manager
Strandbags
08.2019 - 12.2020
- Customer service - Face to Face, Online Orders, Warranties Repairs
- Opening and Closing Procedures
- Rostering
- Stocktake Procedure 6mthly
- Replenishing stock
- Staff Training
- Promotional Displays
- Sale Set Up
- Banking
- Product knowledge training
Retail Customer Service
That Wholefood Place
12.2016 - 05.2018
- Customer Service
- Restocking Bulk Products
- Product knowledge
- Picking & Packing Orders
- Daily Banking
- Order processing via website
- Food Hhandling procedures as per food licence requirements
- Stocktake
- Open and Close business procedures
- Daily cleaning
- Supervision School Based Trainees
Manager
Mining Hall of Fame Gift Shop
05.2008 - 12.2009
- Customer Service Front counter & phone sales
- Purchasing & Recieving Stock
- Retail Pricing
- Monthly & quarterly Stocktake instore
- Organising of staff
- General tourist knowledge
- Daily Banking
- Daily Cleaning
- Café & Function assistance as required
- Servicing between 20,000 – 50,000 visitors annually per year
Purchasing & Sales Officer
Heatley Sales
Kalgoorlie
11.2007 - 05.2008
- All company purchasing requirements
- Reconciliation of Daily reports and Balance reports
- Setting minimum & maximum stock levels
- Front counter & phone sales
- Customer service and Store presentation
- Third party supplier dealings – ordering & supply
Management/Co-ordinator/Trade Dept
Bunnings Warehouse
Kalgoorlie
11.2005 - 11.2007
- Implementation of Bunnings WH & S workplace Health and safety standards
- Policies and Procedures
- Budget analysis and Administration compliance as per audits
- Action plans – Formation & Implementation
- Management of roster (12 team members)
- Education & Development of Team
- Stock control – ordering, receiving, minimum & maximum settings, stocktake supervision, returns, price integrity
- Handling large amounts of cash
- Liaison with Merchandising Representatives
- After hours alarm/security call outs
- Various Bunnings programs, courses & training
- Customer service to a large demographic and volume of customers
- Servicing average 1000 people per day
Education
Partial Cert 3 - Individual Support Disability, Home & Community
CHC33015
01.2019
Diploma of Remedial Massage -
AIAS Brisbane
01.2005
Senior Certificate -
Cunnamulla State School
01.1989
Skills
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
Timeline
Onsite Manager – St Vinnies Retail – Warehouse Toowoomba
St Vincent De Paul Society
07.2024 - Current
Retail Supervisor
Munro Group
07.2022 - 06.2024
2IC Mackay store
Lincraft
03.2022 - 06.2022
Supervisor / Manager – Lifeline Retail
Uniting Care
08.2019 - 12.2020
Store Manager
Strandbags
08.2019 - 12.2020
Retail Customer Service
That Wholefood Place
12.2016 - 05.2018
Manager
Mining Hall of Fame Gift Shop
05.2008 - 12.2009
Purchasing & Sales Officer
Heatley Sales
11.2007 - 05.2008
Management/Co-ordinator/Trade Dept
Bunnings Warehouse
11.2005 - 11.2007
Senior Certificate -
Cunnamulla State School
Partial Cert 3 - Individual Support Disability, Home & Community
CHC33015
Diploma of Remedial Massage -
AIAS Brisbane