Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Marlene Herring

Toowoomba,QLD

Summary

My current position title is on-site manager for the St Vinnies Retail Store located in Toowoomba. I have extensive experience, over 30yrs within the world of customer service From first point of contact on the floor to management positions. I am open to the idea of learning new skills and products. I am a hands on type of employee and enjoy the physical side of a job as much as mental stimulating roles. I look forward to meeting with you and learning more about your company and positions available.

Overview

20
20
years of professional experience

Work History

Onsite Manager – St Vinnies Retail – Warehouse Toowoomba

St Vincent De Paul Society
Toowoomba
07.2024 - Current
  • Supervise daily operations from donations at ground level to saleable quality on shop
  • Implementation of WH&S as per company policies
  • Adhering to ACCC guidelines
  • Daily replenishment to ensure stock level in-store
  • Liaising with multiple sectors within Society – Accounts, HR & IT regular basis
  • Supplying Clothing, Furniture & Homewares via internal Voucher Reimbursement for Homeless & other Clientele

Retail Supervisor

Munro Group
Toowoomba, QLD
07.2022 - 06.2024
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

2IC Mackay store

Lincraft
Mackay
03.2022 - 06.2022
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Supervisor / Manager – Lifeline Retail

Uniting Care
08.2019 - 12.2020
  • Opening / End of Day procedures
  • Customer service
  • Rostering of Volunteers 15
  • Allocating appropriate roles for capabilities
  • All pricing standards
  • Money Handling skills
  • Implementation of rotating sales program
  • Display salesfigurations
  • Safety audits

Store Manager

Strandbags
08.2019 - 12.2020
  • Customer service - Face to Face, Online Orders, Warranties Repairs
  • Opening and Closing Procedures
  • Rostering
  • Stocktake Procedure 6mthly
  • Replenishing stock
  • Staff Training
  • Promotional Displays
  • Sale Set Up
  • Banking
  • Product knowledge training

Retail Customer Service

That Wholefood Place
12.2016 - 05.2018
  • Customer Service
  • Restocking Bulk Products
  • Product knowledge
  • Picking & Packing Orders
  • Daily Banking
  • Order processing via website
  • Food Hhandling procedures as per food licence requirements
  • Stocktake
  • Open and Close business procedures
  • Daily cleaning
  • Supervision School Based Trainees

Manager

Mining Hall of Fame Gift Shop
05.2008 - 12.2009
  • Customer Service Front counter & phone sales
  • Purchasing & Recieving Stock
  • Retail Pricing
  • Monthly & quarterly Stocktake instore
  • Organising of staff
  • General tourist knowledge
  • Daily Banking
  • Daily Cleaning
  • Café & Function assistance as required
  • Servicing between 20,000 – 50,000 visitors annually per year

Purchasing & Sales Officer

Heatley Sales
Kalgoorlie
11.2007 - 05.2008
  • All company purchasing requirements
  • Reconciliation of Daily reports and Balance reports
  • Setting minimum & maximum stock levels
  • Front counter & phone sales
  • Customer service and Store presentation
  • Third party supplier dealings – ordering & supply

Management/Co-ordinator/Trade Dept

Bunnings Warehouse
Kalgoorlie
11.2005 - 11.2007
  • Implementation of Bunnings WH & S workplace Health and safety standards
  • Policies and Procedures
  • Budget analysis and Administration compliance as per audits
  • Action plans – Formation & Implementation
  • Management of roster (12 team members)
  • Education & Development of Team
  • Stock control – ordering, receiving, minimum & maximum settings, stocktake supervision, returns, price integrity
  • Handling large amounts of cash
  • Liaison with Merchandising Representatives
  • After hours alarm/security call outs
  • Various Bunnings programs, courses & training
  • Customer service to a large demographic and volume of customers
  • Servicing average 1000 people per day

Education

Partial Cert 3 - Individual Support Disability, Home & Community

CHC33015
01.2019

Diploma of Remedial Massage -

AIAS Brisbane
01.2005

Senior Certificate -

Cunnamulla State School
01.1989

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Reliability

Timeline

Onsite Manager – St Vinnies Retail – Warehouse Toowoomba

St Vincent De Paul Society
07.2024 - Current

Retail Supervisor

Munro Group
07.2022 - 06.2024

2IC Mackay store

Lincraft
03.2022 - 06.2022

Supervisor / Manager – Lifeline Retail

Uniting Care
08.2019 - 12.2020

Store Manager

Strandbags
08.2019 - 12.2020

Retail Customer Service

That Wholefood Place
12.2016 - 05.2018

Manager

Mining Hall of Fame Gift Shop
05.2008 - 12.2009

Purchasing & Sales Officer

Heatley Sales
11.2007 - 05.2008

Management/Co-ordinator/Trade Dept

Bunnings Warehouse
11.2005 - 11.2007

Senior Certificate -

Cunnamulla State School

Partial Cert 3 - Individual Support Disability, Home & Community

CHC33015

Diploma of Remedial Massage -

AIAS Brisbane
Wendy Marlene Herring