Wendy Newbould
7 Gladesville Street,QLD
Summary
Attentive Customer Service Representative 40 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Bar Service
Royal Hotel
11.2023 - 02.2024
- Bar attendant, customer service, cleaning, restaurant, and kitchen hand
- POS system, restocking of shelves, replacing kegs when empty
- TAB duties, Keno Duties, Closing.
- Oversaw successful bar service and operations.
Driver
EE Waste
04.2023 - 11.2023
- Courier driver picking up and dropping off cotton samples from northern Gin’s down to southern Gins Griffith to Cotton classing agents
- 6 Days/week, 12hr days
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Nursery Hand
Narromine Transplants
07.2022 - 03.2023
- Grafting of Pecan stock, Grafting of Walnut stock, Plugging, Seeding, Grower of all stock from seed to tube stock (various height requirements), Fertilising, Green house growing requirements, Weeding, Quality control of all varieties of Australian natives, loading/unloading of stock from truck, forklift requirements when needed, Tidying of nursery areas.
- Improved plant growth by implementing optimal watering and fertilization techniques.
- Enhanced nursery cleanliness by maintaining a well-organized working environment.
Customer Service
Petries Mitre 10
- Customer service, Organise and clean stationed area, Lias with Reps, Quality & Quantity control of specific stock, Inventory, Customer orders, Contact with company’s for customer orders and availability, Warranty replacements, Display merchandise, Timber yard supervisor, Organising stock for delivery (Timber, Gyproc, Water tanks etc, Inventory control (incoming deliveries)
Yard Worker
Crawford’s Logging
10.2024 - 02.2024
- Main yard work is to wash Logging trucks, great impression on public
- General cleaning of area and workshop, rubbish pick up of yard, weed spraying, sweeping and TA of workshop, Driving of Logging trucks in yard.
Bus Driver
Busliners Group
02.2020 - 01.2021
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Ensured timely arrivals and departures by strictly adhering to established schedules and routes.
- Maintained a clean, safe, and comfortable environment for passengers through regular vehicle inspections and cleaning.
- Reduced accidents by consistently following traffic laws, safety procedures, and defensive driving techniques.
- Assisted passengers with special needs or disabilities, ensuring their comfort and safety during transport.
- Improved route efficiency by providing timely feedback on road conditions, detours, or schedule adjustments to dispatchers.
- Provided accurate fare collection and record-keeping for efficient revenue management.
School Bus Driver
Fentons Oberon Bus Company
06.2019 - 09.2020
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
Cafe Owner
Own Business
06.2019 - 09.2020
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Mentored and trained employees to improve performance and encourage professional growth.
- Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Optimized staffing levels during peak hours to maximize revenue while minimizing labor costs.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Conducted regular reviews of competitors'' offerings to stay current on industry trends and maintain a competitive edge in the market.
- Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.
- Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
- Organized special events such as live music nights or themed dinners that attracted new patrons to the cafe.
- Trained and motivated employees to perform daily business functions.
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
Sales
Mawhoods Mitre 10
04.2010 - 09.2018
- Sales, Product Knowledge of whole store, Stock control, Ordering, Special orders, Banking, Training of new staff, Supervisor, Teamwork, Lock up, Forklift operator, Quality control, Training, Wellbeing of workmates and customers, update product knowledge
- Employee of the year 2013.
Office Organiser
Jackson Glass
01.2008 - 01.2009
- Invoices, Receipts, Accounts, organising time schedules for tradies, Customer service, Teamwork, Product knowledge, Ordering of stock, TA for trades people.
Cleaner
ADZ Cleaning Service
01.2007 - 01.2008
- Cleaning of - area/floor of LPI building designated to me, Floor toilets, Public areas, working booths/area, Recycling, liaising with building Worker at all levels, Reporting of maintenance.
Engraver
5eight George
01.2004 - 01.2007
- Sales, Engraving, Heavy duty engraver, Hot iron press, use of small electrical tools, Designing, Laser Engraver, Corel Draw program, Making of Rubber stamps
- Customer Orders.
Bar Attendant
Bathurst Panthers Leagues Club
01.2004 - 01.2005
- RSA and RCG compliant, Customer service, Shift work, Cleaning, Money control, Service at functions.
Sales
Canon Office Machines
01.2000 - 01.2005
- Sales, relieving store manager, Achieving budget, Stock control, Product knowledge.
Line Operator
Carter Holt Harvey
01.1994 - 01.2000
- Production line operator, Relieving shift Supervisor, Quality control, WHS committee member, Confined space officer, Stock control, Forklift operator, Warehouse operations.
Education
Life Coach -
Authentic Education
Sydney, NSW01.2024
Diploma Clinical Hypnotherapy -
Vibrant Health
Penrith12.2023
Reiki I & II -
Private
Gympie, QLD05.2023
Certificate IV in Bowen Therapy -
Vibrant Health
Penrith, NSW01.2023
White Card -
T.A.F.E
Bathurst, NSW01.2020
Certificate IV Human Resource Management -
T.A.F.E.
Bathurst, NSW01.2001
Skills
- Customer Service
- Customer Service-Oriented
- Customer service focus
- Professional Customer Service
- Attentive Customer Service
Certification
- LR/R Drivers License
- Forklift
References
- Anne Eastwell, 0439347206, Central West HR Consulting
- David & Alex Cliffe, 0427253165/0417465531, Narromine Transplants
- Donna Fishlock, 0408988365
Hobbies and Interests
- Travel
- Home Improvements
- Home Gardener
- Photography
- Aromatherapy
- Soap making
- Cats
Volunteer Experience
- Served 6 years as Board of Director at Oberon RSL Club
- Served 4 years at Bathurst Panthers Board of Directors
- Treasurer for Bathurst Panther Rugby Leagues Club, 60 players ranging in age from 17 to 35, Canteen Coordinator and bar operator
Timeline
Yard Worker
Crawford’s Logging
10.2024 - 02.2024
Bar Service
Royal Hotel
11.2023 - 02.2024
Driver
EE Waste
04.2023 - 11.2023
Nursery Hand
Narromine Transplants
07.2022 - 03.2023
Bus Driver
Busliners Group
02.2020 - 01.2021
School Bus Driver
Fentons Oberon Bus Company
06.2019 - 09.2020
Cafe Owner
Own Business
06.2019 - 09.2020
Sales
Mawhoods Mitre 10
04.2010 - 09.2018
Office Organiser
Jackson Glass
01.2008 - 01.2009
Cleaner
ADZ Cleaning Service
01.2007 - 01.2008
Engraver
5eight George
01.2004 - 01.2007
Bar Attendant
Bathurst Panthers Leagues Club
01.2004 - 01.2005
Sales
Canon Office Machines
01.2000 - 01.2005
Line Operator
Carter Holt Harvey
01.1994 - 01.2000
Customer Service
Petries Mitre 10
Life Coach -
Authentic Education
Diploma Clinical Hypnotherapy -
Vibrant Health
Reiki I & II -
Private
Certificate IV in Bowen Therapy -
Vibrant Health
White Card -
T.A.F.E
Certificate IV Human Resource Management -
T.A.F.E.
- LR/R Drivers License
- Forklift
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