WENDY NEWEY
Sylvania,NSW
Summary
I have dedicated over 30 years to my passion of sales and customer service. Refining skills over time and building strong customer relationships. I thrive in fast paced work environments and bring positive attitude and energy to all encounters. I am adaptable, highly reliable, organised and work well autonomously and as part of a team. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
37
37
years of professional experience
Work History
Retail Sales Assistant
David Jones/Myer
01.2011 - 06.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products
- Managed POS system to process sales, returns, online orders and gift card activations
- Assisted customers with prompt and polite support, answering product questions with up-to-date knowledge of sales and store promotions
- Assisted customers with exceptional customer service
- Created inviting environment for customers by maintaining store organisation and cleanliness
- Inspected merchandise for quality and arranged proper display location on floor
- Approached each problem with fresh mind and analytical strategies to quickly resolve concern
- Monitored Budgets and sales goals with daily reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Greeted customers and helped with product questions, selections, and purchases
- Used POS system to process sales, returns, online orders, and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Assisted customers with prompt and polite support in-person and via telephone
- Helped customers complete purchases, locate items, and join reward programs
- Balanced and organized cash register by handling cash, counting change, and storing coupons
Co-Owner and Office Manager
The NSW Academy of Gymnastics
01.1984 - 01.2011
- Provided administrative and strategic decisions to support and grow family business
- Delivered expert clerical support by efficiently handling a wide range of routines and special requirements
- Played key role in achieving and maintaining top client satisfaction and retention through accuracy and alignment with business objectives
- Facilitated teaching to staff with market leading coaching techniques and work safety
- Readied athletes for competitions and events implementing regimens of practices and physical conditioning for groups and personal needs.
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Established foundational processes for business operations
Education
Diploma of Business -
Bedford College
Sydney, NSW01.1986
Skills
- Superior Customer Service
- Excellent Communication Skills
- Brand Knowledge
- Budget Tracking
- Proficient User of Multiple Software Systems
- Merchandising Expert
- Promotional Strategies
- Product and Service Sales
- Conflict Resolution
- Expert in POS Operations
- Stock Order Management
- Daily Sales Reporting
References
- Christine Chamberlis Nicoloulos, Sales & Service Manager, David Jones, 0466881022, cchamberlain@davidjpnes.com.au
- Clare Vigone, Business Owner, Creating The Journey, 0433 418 512, clareh@aapt.net.au
Timeline
Retail Sales Assistant
David Jones/Myer
01.2011 - 06.2021
Co-Owner and Office Manager
The NSW Academy of Gymnastics
01.1984 - 01.2011
Diploma of Business -
Bedford College
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