Wendy Nguyen

Worked under managerial supervision to support and guide 1–4 team members.

• Efficiently resolved customer enquiries and escalated issues appropriately when required.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Managed 2-6 patients per shift, and efficiently provided safe and holistic nursing care.

• Provided direct care including IDC and CBI management, wound care, and supervised medication administration.
• Educated patients (under supervision) on lifestyle adaptations, medication regimens, and diagnostic procedures.

Cared for 2–3 patients per shift, recognised and promptly escalated signs of neurological deterioration to the RN.

• Regularly performed GCS and ECG assessments to monitor patient status.
• Developed and applied effective communication and verbal de-escalation techniques in clinical practice.

Improved awareness of orthopaedic nursing considerations, particularly in pain management, wound care, and mobility.

• Worked collaboratively within a team-nursing model while practicing within scope.
• Performed neurovascular observations and escalated concerns appropriately.
• Provided direct care and support to post-surgical patients with limited mobility.

Provided direct nursing care for older patients with mobility and/or cognitive impairments.

• Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
• Improved my understanding of age-related diseases, and how it affects overall physiological integrity.