Wendy Paton
Dural,NSW
Summary
Proven track record in enhancing customer engagement and satisfaction, demonstrated at Springfield House Function Centre through effective communication and strong customer service skills. Leveraged friendly, outgoing personality to secure bookings and manage administrative tasks efficiently. Excelled in fast-paced environments, consistently delivering results beyond employer expectations.
Overview
42
42
years of professional experience
Work History
Sales and Admin Executive
Springfield House Function Centre
02.2019 - 08.2024
- Permanent Part time position, 3 days per week with occasional Saturday morning shifts conducting venue tours when needed, to assist when other staff not available
- Handled and responded to initial customer enquiries via phone and through tracking software program
- Booked prospective clients in for venue tours
- Followed up on initial enquiries via phone and email
- Followed up on clients after venue tour with a view to securing the booking, via phone and email
- Created regular reports for Management
- Conducted venue tours during the week as required.
- Various other admin tasks as needed.
Canteen Supervisor
Dural Public School
09.2009 - 12.2013
- Taking and processing lunch orders
- Preparing orders as required
- Serving children over the counter at recess and lunch
- Counting cash and working out daily takings at end of each day
- Ordering frozen foods from vendors in preparation for coming days
Reception Manager
Resolution Fitness for Life Pty Ltd
05.2005 - 01.2009
- Casual position 2-3 days per week
- Meet and greet gym members at front of house reception
- Conduct tours for prospective members
- Maintain members' files and followup "absentees"
- Compile sales reports etc for management
- Maintain petty cash in till for small purchases, drinks etc
Bank Officer
Commonwealth Bank of Australia, CBA
06.1982 - 11.1994
- Fulltime position until 1991, then part-time job share until 1994 - maternity leave etc
- Various branch duties including Bank teller, customer service, including balancing till at end of day
- Worked in large city branch, and also two smaller suburban branches
Education
High School Diploma -
Mt Gravatt High School
Mount Gravatt, QLD12.1981
Skills
- Strong Customer service
- Friendly, outgoing personality
- Accurate and speedy data entry
- Strong communication skills
- Strong cash handling ability
Additional Information
- Referee - Judy Netana, former Manager at Springfield House Function Centre - ph 0417 445 462
Timeline
Sales and Admin Executive
Springfield House Function Centre
02.2019 - 08.2024
Canteen Supervisor
Dural Public School
09.2009 - 12.2013
Reception Manager
Resolution Fitness for Life Pty Ltd
05.2005 - 01.2009
Bank Officer
Commonwealth Bank of Australia, CBA
06.1982 - 11.1994
High School Diploma -
Mt Gravatt High School
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