Wendy Putnam
9 Beaufort Avenue Bellbird
Summary
Dynamic Medical Practice Manager with a proven track record at Cumberland Street Clinic, excelling in operations management and strategic business planning. Expert in electronic health records and fostering team collaboration, enhancing patient satisfaction and efficiency. Committed to quality improvement and adept at resolving complex issues, ensuring a seamless healthcare experience.
Qualified Medical Practice Manager with proven ability to streamline operations and enhance patient satisfaction. Successfully led teams to implement efficient administrative processes and improve practice performance. Demonstrated expertise in staff management and regulatory compliance.
Experienced with overseeing medical practice operations and improving patient care processes. Uses strong leadership and organizational skills to enhance team performance and ensure regulatory compliance. Track record of implementing efficient administrative systems and fostering collaborative work environment.
Healthcare professional prepared to excel in managing medical practices through efficient operational oversight and patient care optimization. Known for fostering team collaboration and driving results, with strong focus on adaptability and reliability. Skilled in healthcare administration, regulatory compliance, and team leadership.
Overview
41
41
years of professional experience
Work History
Medical Practice Manager
Cumberland Street Clinic
07.2012 - 12.2024
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
Coordinator
Coalfields Neighbor Care
01.2005 - 06.2012
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Legal Secretary
Armstrongs and Partners
11.1983 - 05.2005
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Education
No Degree - Frontline Managment
Vocational Training Center
Hamilton, NSW06-2010
No Degree - Secretarial Studies
TAFE NSW
NSW10-1983
High School Diploma -
Toronto High Scool
Toronto, NSW12-1982
Skills
- Practice management
- Payroll administration
- Medical practice management
- Electronic health records
- Office procedures
- Strategic business planning
- Operations management
- Quality improvement
Timeline
Medical Practice Manager
Cumberland Street Clinic
07.2012 - 12.2024
Coordinator
Coalfields Neighbor Care
01.2005 - 06.2012
Legal Secretary
Armstrongs and Partners
11.1983 - 05.2005
No Degree - Frontline Managment
Vocational Training Center
No Degree - Secretarial Studies
TAFE NSW
High School Diploma -
Toronto High Scool
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