Wendy Raadschelders
Sunshine Coast,QLD
Summary
Approached each day and unique challenges with enthusiasm, patience and humour.
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with a positive demeanour and proven skills in establishing rapport with clients, staff and management. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
A reliable employee seeking a customer service position. Offering excellent communication and good judgment.
Overview
21
21
years of professional experience
Work History
Care Support/Intake Officer/Client Liaison Officer
Nambour And District Care/Blackall Range Care
Sunshine Coast, QLD
02.2011 - 11.2021
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Observed strict confidentiality guidelines to properly secure information and data
Disability Support Worker
Endeavour Foundation
Sunshine Coast, Queensland
11.2008 - 12.2010
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for client interactions and care standards.
- Kept detailed daily logs with care actions, client behaviours and incidents.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Conferred with supervisor to discuss client's condition and medical care.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Activities Officer
Centacare
Enoggera, QLD
07.2007 - 11.2008
- Planned and coordinated monthly recreational and leisure calendar for facility population.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on day outings.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Performed periodic inventory of materials required to fulfill recreational and leisure goals.
- Supervised client activities to address behavioural issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to clients.
Disability Support Worker
Independent Contract
Brisbane, QLD
10.2005 - 05.2007
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Cleaned house, ran errands, managed laundry and accompanied and assisted with weekly grocery shopping.
- Travelled by taxi with client safely to social activities and appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Prepared nutritious meals to meet individual dietary needs of clients.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Inbound Call Center Agent - Credit Management
Telstra
Brisbane, QLD
04.2000 - 10.2005
- Answered extensive number of customer communications per day via telephone.
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Overcame objections using friendly, persuasive strategies.
Skills
- Friendly, Positive Attitude
- Composure and Emotional Control
- Computer Proficiency
- Company Guidelines
- Teamwork and Collaboration
- Customer and Service-Oriented
- Client Satisfaction
- Integrated care understanding
Timeline
Care Support/Intake Officer/Client Liaison Officer - Nambour And District Care/Blackall Range Care
02.2011 - 11.2021
Disability Support Worker - Endeavour Foundation
11.2008 - 12.2010
Activities Officer - Centacare
07.2007 - 11.2008
Disability Support Worker - Independent Contract
10.2005 - 05.2007
Inbound Call Center Agent - Credit Management - Telstra
04.2000 - 10.2005
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