Summary
Overview
Work History
Skills
Timeline
Generic

Wendy Rae

New Farm,Qld

Summary

Proven leader with extensive experience at ALH Hotels, adept in staff supervision and customer relations. Enhanced customer satisfaction and streamlined operations, showcasing exceptional money handling and team motivation skills. Achieved significant improvements in service quality and operational efficiency, fostering a loyal customer base and a motivated team.

I have spent nearly 2 decades working in the hospitality industry, all of which culminated in becoming assistant manager in 2022. This past year has also seen me step into the role of acting venue manager on several occasions and 2IC.

I am confident my skills and years of employment can translate to any venue.

Overview

16
16
years of professional experience

Work History

Assistant Manager

ALH Hotels
02.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Followed all RSA, RSG and compliance guidelines in accordance with OLGR
  • EOM procedures for gaming
  • Clearance procedures
  • Adaptability and problem solving skills
  • Hands on approach in and out of service needs
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by implementing efficient gaming floor management practices.

Food and Beverage Attendant

Comiskey Group
06.2015 - 05.2019
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
  • Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
  • Increased bar revenue through proficient handling of gaming machines and timely maintenance.

Food and Beverage Attendant

Comiskey Group
03.2008 - 06.2015
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments and provided receipts to establish proof of transaction.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Employee Scheduling
  • Customer rapport
  • Professional and reliable

Timeline

Assistant Manager

ALH Hotels
02.2020 - Current

Food and Beverage Attendant

Comiskey Group
06.2015 - 05.2019

Food and Beverage Attendant

Comiskey Group
03.2008 - 06.2015

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Wendy Rae