Wendy Repia

• Assisted with training and development of team members.
• Handled customer and staff complaints and inquiries.
• Monitored team's performance and gave feedback when necessary.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Participated in monthly team meetings and training sessions to stay informed about updates and changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to upper management.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Preparing documents in relation to customer for NDIS submissions or reviews.
• Updated account information to maintain customer records.
• Created care plans for customers.
• Ongoing communication with all stakeholders to ensure customer receives all supports required to enable customer to achieve their goals and enhance their quality of life.
• All Work Health and Safety matter on site checked and reported periodically.
• Staff rosters and approval of times sheets (15+team members.)
• Doctor/specialist appointments for customers.
• mentoring of customers and staff when required.
• incident reporting /investigating.
• acting as Service Manager in Service Managers absence.
• actively involved in providing customers personal care needs/ community access
• Handled customer inquiries and suggestions courteously and professionally.
• Training staff in Peg Feeding, Sarah Steady ,positive support plans.

Converting fines into community service

Extensions on time to pay fines

Training of new staff in office procedures

Court depositions.

Data entry

Communication

• logistics
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain satisfaction

data input of orders and allocation to delivery driver.

printing of invoices.

prepared lease agreements and bank guarantees for commercial banking customers.

all aspects of running a small office.

customer services/accounts receivable and payable

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Assisted with patient transfer and ambulation.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• medication assist
• meal preparation

buying wholesale and selling retail.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, or in-person to provide information.
• Maintained and updated office records
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

distribution of mail

switchboard

printing of invoices and statements.

reception